---
language: "en"
---
# UVU Service Center Knowledge Base
*
## [What Is the UVU Service Center Knowledge Base?](https://kb.uvu.edu/servicecenter/what-is-the-uvu-service-center-knowledge-base.md)
Learn more about the UVU Service Center Knowledge Base (KB) and how to leverage it as a resource.
## Support Topics
*
### [Accounts \& IDs](https://kb.uvu.edu/servicecenter/accounts-ids.md)
Request access, reset passwords and manage accounts for IT systems and applications.
*
### [Business Applications \& Reporting](https://kb.uvu.edu/servicecenter/business-applications-reporting.md)
Find, manage, and use university data through industry standard business applications and reporting tools.
*
### [Email \& Communication Tools](https://kb.uvu.edu/servicecenter/email-communication-collaboration-tools.md)
Utilize university applications and resources to communicate and share content effectively across our community.
*
### [Network Access](https://kb.uvu.edu/servicecenter/network-access.md)
Connect to the UVU campus network on-site or through a secure VPN connection to access UVU resources.
*
### [On-Campus Services](https://kb.uvu.edu/servicecenter/on-campus-services.md)
Services available on-campus for registered students, staff, and faculty.
*
### [Software \& Hardware Support](https://kb.uvu.edu/servicecenter/software-hardware-support.md)
Learn more about software and hardware resources offered at the university.
*
### [Student Enrollment Services](https://kb.uvu.edu/servicecenter/student-administration-services.md)
Apply, register, manage your financial aid, student records, and prepare for graduation.
*
### [Teaching \& Learning Systems](https://kb.uvu.edu/servicecenter/teaching-learning.md)
Find out more about techology support for classrooms, teaching assessment tools, and student tools such as Canvas, Kaltura, and more.
---
language: "en"
---
# Accounts & IDs
Learn more about services governing access to university resources such as myUVU, Passwordless, Password Recovery, UVID, etc.
We are adding new content to the knowledge base on a regular basis. If you cannot find answers to your questions, please visit and review the corresponding department's webpage or FAQ. For further assistance, contact the [**Service Desk**](https://www.uvu.edu/servicedesk/).
[Password Reset Tools](https://kb.uvu.edu/servicecenter/self-service-password-security-tools.md) [Account Security Settings](https://kb.uvu.edu/servicecenter/duo-mfa-dual-factor-multi-factor-authentication.md)
---
language: "en"
---
# Adobe Creative Cloud Suite
Explore the wide variety available products within the Adobe Creative Cloud suite, including Photoshop, Lightroom, Illustrator, InDesign, Adobe XD, Premiere Pro, Premiere Rush, After Effects, Dimension, Acrobat DC, Dreamweaver, Animate, Audition, Lightroom Classic, Character Animator, Spark, Bridge, Media Encoder, Muse, InCopy, Prelude, and Fuse.
The [Adobe Creative Cloud suite](https://my.uvu.edu/student/software/adobe.html)is available to every active student, staff, and faculty member.
## **LinkedIn Learning Training**
Use this link as a training resource.
[++Adobe Creative Suite Learning Path++](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.e2ma.net%2Fclick%2Fgoo5mr%2F4iwezzzd%2Fknapt1b&data=05%7C02%7CAmanda.Reid%40uvu.edu%7Cd6d22a0d349041f641b208de6b192959%7C1ea2b65f2f5e440eb025dfdfafd8e097%7C0%7C0%7C639065952995884316%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Cz1A6UfoY8hwVFPW%2F4Mx7B0dedrmQeklnYpXaCse4IY%3D&reserved=0)
## **Related Articles**
* [Adobe Device Activation Limit](https://kb.uvu.edu/servicecenter/adobe-device-activation-limit.md)
* [How to Send a PDF Form to Be Signed in Adobe Sign](https://kb.uvu.edu/servicecenter/how-to-send-a-pdf-form-to-be-signed-in-adobe-sign.md)
---
language: "en"
---
# Adobe Device Activation Limit
**Published Date:** 2023-10-19
## **Description**
Explains what the Adobe device activation limit is and how to resolve the device activation limit message. Please note, Adobe Creative Cloud (CC) licenses provided by UVU can only be activated on a maximum of 2 devices at once.
*** ** * ** ***
## **Solution**
### Sign Out of Your Adobe Creative Cloud Account
Your Creative Cloud subscription provided by the University lets you activate your Adobe apps on a **maximum of two devices simultaneously** (UVU-Owned or Personal).
* If you are logged in to 2 devices already and attempt to log in to a third, Adobe detects that you have exceeded your device activation limit, and you'll receive the following message.
To sign out of your Adobe Creative Cloud account on one of your other devices, do the following:
1. Choose one of the currently logged-in devices and click the **Sign out** button.
2. Once that is done, select the **Continue**button. You may now use your license on the current device.
For more information regarding this topic, please visit the [Adobe website](https://helpx.adobe.com/ca/download-install/using/device-activation-limit.html).
*** ** * ** ***
## **Related Articles**
* [Adobe Device Activation Limit](https://kb.uvu.edu/servicecenter/adobe-device-activation-limit.md)
* [How to Send a PDF Form to Be Signed in Adobe Sign](https://kb.uvu.edu/servicecenter/how-to-send-a-pdf-form-to-be-signed-in-adobe-sign.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# Atlassian Confluence
Confluence is a team workspace available to university departments upon request where knowledge and collaboration meet. Dynamic pages give your team a place to create, capture, and collaborate on any project or idea. Spaces help your team structure, organize, and share work, so every team member has visibility into institutional knowledge and access to the information they need to do their best work. [Learn more about features in Confluence](https://www.atlassian.com/software/confluence/features).
Confluence is the home of UVU's Service Center KB content. For more information regarding how to request/add content review the articles below.
## **Related Articles**
* [How to Log in to Confluence - Jira - Trello - Statuspage Atlassian Products](https://kb.uvu.edu/servicecenter/how-to-log-in-to-confluence-jira-trello-statuspage.md)
* [What Is the UVU Service Center Knowledge Base?](https://kb.uvu.edu/servicecenter/what-is-the-uvu-service-center-knowledge-base.md)
---
language: "en"
---
# Business Applications & Reporting
Content related to finding, managing, and using university data through Banner, Reports/Reporting Tools, and Subject Matter Experts.
We are adding new content to the knowledge base on a regular basis. If you cannot find answers to your questions, please visit and review the corresponding department's webpage or FAQ. For further assistance, contact the [**Service Desk**](https://www.uvu.edu/servicedesk/).
[Civitas Learning](https://kb.uvu.edu/servicecenter/civitas-learning.md) [Atlassian Confluence](https://kb.uvu.edu/servicecenter/atlassian-confluence.md)
---
language: "en"
---
# Canvas by Instructure
Canvas by Instructure is the official Learning Management System (LMS) for Utah Valley University. Students use Canvas to access course syllabi, assignment requirements, important class announcements, and much more. Canvas is the place to submit assignments, take quizzes, and discuss important topics with classmates.
Click here to access the [Canvas website](https://uvu.instructure.com/?_ga=2.132893194.548966040.1648475633-105158675.1625590215) or download and install the appropriate Canvas app on your iOS or Android mobile device.
Canvas Student App: [iOS](https://apps.apple.com/us/app/canvas-student/id480883488) - [Android](https://play.google.com/store/apps/details?id=com.instructure.candroid)
Canvas Teacher App: [iOS](https://apps.apple.com/us/app/canvas-teacher/id1257834464) - [Android](https://play.google.com/store/apps/details?id=com.instructure.teacher)
## **Related Articles**
* [How to Change Canvas Notification Preferences](https://kb.uvu.edu/servicecenter/how-to-change-canvas-notification-preferences.md)
---
language: "en"
---
# Checking PaperCut Print Credit
**Published Date:** 2023-08-11
## **Description**
How UVU students, faculty, and staff may check their Papercut Print Credit, which is used for printing at various printers around campus.
*** ** * ** ***
## **Solution**
### Sign in to the UVU PaperCut Portal \& Add Print Credit
1. Browse to . (Note: Papercut Print Credit can only be checked when on campus or on the Campus VPN). You will see the page shown below.
2. Enter your **UVID** and **password**. Upon login, you will see the UVU Printing page.
3. On the left-hand menu, select either "**Summary** " or "**Add Print** **Credit**." Both will show your current print credit balance. The "Summary" page also shows the Print Credit, Cash, and Credit Card accounts. These pages are shown below for reference.
Summary page
Add Print Credit page
*** ** * ** ***
## **Related Articles**
* [How to Request Access and Connect to CampusVPN](https://kb.uvu.edu/servicecenter/how-to-request-access-and-connect-to-campusvpn.md)
* [How to Install the Cisco AnyConnect Client](https://kb.uvu.edu/servicecenter/how-to-install-the-cisco-anyconnect-client.md)
* [Checking PaperCut Print Credit](https://kb.uvu.edu/servicecenter/checking-papercut-print-credit.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# Civitas Learning
Civitas Learning is UVU's student success analytics platform designed to identify the factors most predictive of students' persistence and graduation. The platform has four different applications: Illume Courses, Illume Impact, Illume Students, and Inspire; each designed for a different purpose and audience.
## **Related Articles**
* [What is Civitas and How Do I Get Access?](https://kb.uvu.edu/servicecenter/what-is-civitas-and-how-do-i-get-access.md)
* [Uploading Student Lists to Inspire](https://kb.uvu.edu/servicecenter/uploading-student-lists-to-inspire.md)
* [How to Create an Athletics/Team Report in Inspire](https://kb.uvu.edu/servicecenter/how-to-create-an-athletics-team-report-in-inspire.md)
* [How Can I Remove a Student from an Engagement Opportunity Once the Opportunity Has Been Addressed?](https://kb.uvu.edu/servicecenter/how-can-i-remove-a-student-from-an-engagement-oppo.md)
* [How to Use Engagement Opportunity for Students With More Than a 5% Drop in Persistence Prediction in Last 7 Days](https://kb.uvu.edu/servicecenter/how-to-use-engagement-opportunity-for-students-wit.md)
* [How to Create a Course Alert or Commendation](https://kb.uvu.edu/servicecenter/how-to-create-a-course-alert-or-commendation.md)
* [How Do I Create a Dynamic Group in Inspire](https://kb.uvu.edu/servicecenter/how-do-i-create-a-dynamic-group-in-inspire.md)
---
language: "en"
---
# Department RTP Chair Workflow Information
**Published Date:** 2023-08-11
## **Description**
This article helps department RTP chairs understand their part of the midterm and tenure review workflows in Watermark Faculty Success.
*** ** * ** ***
## **Solution**
### Workflow Steps for RTP Chair
As a department RTP chair, you are responsible for two steps in the midterm and tenure review workflow.
1. You review the file after the faculty member submits it to ensure that it is complete.
2. You pass the file along to the rest of the committee and participate with them in finalizing the RTP committee recommendation. You, as the chair, then submit the recommendation.
### RTP Chair Prep Step
This step is provided to facilitate the workflow. It allows the RTP chair to review the faculty submission for completeness and correct issues before the entire committee is engaged. It is not intended to be a qualitative review on which to base a recommendation.
As the chair, you make sure that the file is complete and ready for the RTP committee. If files are missing or issues found, you have the option of (1) sending the submission back to the faculty member or (2) contacting the faculty member to have them recall the submission to fix the issue(s).
In either case, when the file goes back a step, any information entered in your step is removed, so you'll want to make sure to save this information outside of Watermark Faculty Success. When the faculty member resubmits the file, you can then enter the information back into your form.
### Dept RTP Committee Recommendation Step
Once the file is ready for the committee, you submit it to the next step. This action will move the file to the entire committee, and each will receive an email notification that they have a file to review.
Each member of the committee, including you as the chair, must review the file and make their recommendations. As with all the steps in a workflow, as they work, they can save their progress along the way to avoid accidental loss of entered information. However, to share their recommendations with you, they must publish their work. This action shares their recommendations and comments with the rest of the committee.
As the chair, you will see the name of each committee member, their recommendation, and their justification. You can also see if a committee member still needs to act. Your view will look similar to these samples (these are graphics from Watermark and not UVU).
### Submitting the Committee Recommendation
Once you have each committee member's input, you compile them into a single recommendation and fill out the recommendation form. You can then publish the form so that the rest of the committee can see the final result. When the committee is ready to submit their request, you submit the form to escalate it to the next step. At this point, only your form becomes part of the file. All other comments, recommendations, and committee member identification generated during this committee collaboration step are removed from the workflow.
*** ** * ** ***
## **Related Articles**
* [How to Add a Profile Photo to Your Faculty Portfolio](https://kb.uvu.edu/servicecenter/how-to-add-a-profile-photo-to-your-faculty-portfol.md)
* [Importing CV Data into Watermark Faculty Success (Formerly Digital Measures)](https://kb.uvu.edu/servicecenter/importing-cv-data-into-watermark-faculty-success-f.md)
* [Department RTP Chair Workflow Information](https://kb.uvu.edu/servicecenter/department-rtp-chair-workflow-information.md)
* [Faculty Annual Reviews](https://kb.uvu.edu/servicecenter/faculty-annual-reviews.md)
* [How to Access Watermark Faculty Success (Formerly Digital Measures)](https://kb.uvu.edu/servicecenter/how-to-access-watermark-faculty-success-formerly-d.md)
* [How to Set Up Watermark Faculty Success (Formerly Digital Measures) to Share Data with Faculty Web Pages](https://kb.uvu.edu/servicecenter/how-to-set-up-watermark-faculty-success-formerly-d.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# Download SRI Information in the Format Approved by Academic Affairs
**Published Date:** 2023-08-11
## **Description**
Academic Affairs has approved a specific format for SRI information included in rank, tenure, and promotion (RTP) review files. This article outlines the steps for downloading this information in the approved format.
*** ** * ** ***
## **Solution**
### Log in to the SRI System and Navigate to the Desired Term
1. Log onto the SRI system from MyUVU (instructions are found on the [Bi Services SRI page](https://www.uvu.edu/biservices/faculty-sri.html)).
2. Check the **Show Comparative Averages** box as shown below:
3. Select the term from the **Term Drop-down** menu that you are interested in and click the **Search** button*.*
4. Click on the number in the **Evals Taken** column next to the class you want to download.
5. The SRI results for that class will be displayed along with the comparative averages (it may take a while to load).
### Print or Save SRI Results
1. Click anywhere on the page and press **Select all (Ctrl-A)** from the browser's Edit menu. Everything on the page should highlight.
2. Launch the print app by selecting the **Print** (**Ctrl-P)** menu item from the browser's FIle menu**.**
3. Ensure that the **Destination** field says **Save as PDF** and select the **Save** button.
4. Save the file in the location of your choice.
5. ⚠ Verify that the file has been saved to your computer or storage location. You can validate this by opening it from that location.
6. Once the file is completely saved, use your browser's **Back** button to return to the class list.
7. Choose the next class if needed; follow the documented steps above to select another term or evaluations from a different class/course.
*** ** * ** ***
## **Related Articles**
* [SRI Report Access](https://kb.uvu.edu/servicecenter/sri-report-access.md)
* [Download SRI Information in the Format Approved by Academic Affairs](https://kb.uvu.edu/servicecenter/download-sri-information-in-the-format-approved-by.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# Account Security Settings
Secure services and sensitive data that require identity authentication via two or more sources such as email, phone, or other mobile devices.
UVU has implemented Mircosoft Passwordless Authentication for students, staff, and faculty. Please visit [IT Security's Passwordless page](https://www.uvu.edu/itservices/accounts-access/passwordless.html) for more information.
## **Related Articles**
* [How to Set Up Passwordless Authentication](https://kb.uvu.edu/servicecenter/how-to-set-up-passwordless-authentication.md)
* [How to Set Up the Microsoft Authenticator App](https://kb.uvu.edu/servicecenter/how-to-set-up-multi-factor-authentication.md)
* [How to Set Your Account Security Settings](https://kb.uvu.edu/servicecenter/how-to-set-microsoft-security-settings.md)
---
language: "en"
---
# Email & Communication Tools
IT provides many resources and services that facilitate effective communication and collaboration for students, faculty, and staff including Email (Gmail, Exchange, Webmail), Calendar, Microsoft Teams, Social Media, Spam Filtering, and Video Conferencing.
We are adding new content to the knowledge base on a regular basis. If you cannot find answers to your questions, please visit and review the corresponding department's webpage or FAQ. For further assistance, contact the [**Service Desk**](https://www.uvu.edu/servicedesk/).
[Gmail](https://kb.uvu.edu/servicecenter/gmail.md) [Microsoft Outlook](https://kb.uvu.edu/servicecenter/microsoft-outlook.md) [Microsoft Teams App](https://kb.uvu.edu/servicecenter/microsoft-teams-app.md)
---
language: "en"
---
# Faculty Annual Reviews
**Published Date:** 2023-08-11
## **Description**
This article is meant to give faculty members quick start information for using the Watermark Faculty Success annual review process.
Faculty members submit their annual reviews via the Watermark Faculty Success automation workflows. Faculty members may go to the [**BI Services webpage**](https://www.uvu.edu/biservices/system-management-support.html) for more information on the faculty portfolio and workflow system.
*** ** * ** ***
## **Solution**
### Access your Annual Review Workflow
1. [Access Faculty Success](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/article/1680113707) through **myUVU** or through the link on the **Watermark task email** you received.
2. Your annual review forms are available in the **Workflow** \> **Tasks** \> **Inbox** area of Faculty Success.
### Tips and Tricks
* Reminder emails will come from Watermark, so remember to check your junk or spam folder in case they end up there. Even if you don't see your reminder email, you can always access Faculty Success through [myUVU](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/article/1680113707) and access your form.
* You will receive an email when you have a task to complete and reminder emails will continue until you have completed the task.
* Items on the form with a red dot ● are required.
### Adding Information
* Forms may have file upload options at various points. Generally, you are able to attach as many files as you need of any file type. Individual files cannot exceed 1 GB.
* You may have activity reports that you should add to your submission. These come from the **Activities** area of Faculty Success. If a report does not include all the information you think it should, check your activities area and make entries where needed. You can then refresh the report in the workflow area to bring in your updates.
* You can see where your form is in the process by navigating to the **Workflow** \> **Tasks** \> **History** area of Faculty Success.
### Submitting Forms
* Using the **Actions**button in the upper right of the form, you are able to save your work. This not only allows you to leave and resume later but also gives peace of mind that your work will not be lost in the event of a problem.
* You can **recall** the form if it has not passed the next step in the process. However, this removes any work done in that NEXT step. Please contact the next step owner before recalling your submission to ensure that the information entered is saved outside of the workflow.
* The **Actions**button has other options such as submitting the form when you are ready.
* The system will not submit your annual review form for you, even if the due date has passed.
*** ** * ** ***
## **Related Articles**
* [How to Add a Profile Photo to Your Faculty Portfolio](https://kb.uvu.edu/servicecenter/how-to-add-a-profile-photo-to-your-faculty-portfol.md)
* [Importing CV Data into Watermark Faculty Success (Formerly Digital Measures)](https://kb.uvu.edu/servicecenter/importing-cv-data-into-watermark-faculty-success-f.md)
* [Department RTP Chair Workflow Information](https://kb.uvu.edu/servicecenter/department-rtp-chair-workflow-information.md)
* [Faculty Annual Reviews](https://kb.uvu.edu/servicecenter/faculty-annual-reviews.md)
* [How to Access Watermark Faculty Success (Formerly Digital Measures)](https://kb.uvu.edu/servicecenter/how-to-access-watermark-faculty-success-formerly-d.md)
* [How to Set Up Watermark Faculty Success (Formerly Digital Measures) to Share Data with Faculty Web Pages](https://kb.uvu.edu/servicecenter/how-to-set-up-watermark-faculty-success-formerly-d.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# Financial Aid & Scholarships
Concerned about financing your college career?
For more information regarding financial aid and scholarship opportunities or to schedule an appointment with a counselor, please visit [UVU's Financial Aid \& Scholarships webpage](https://www.uvu.edu/financialaid/).
## **Related Articles**
* [How to Send a Third-Party Scholarship Check to UVU](https://kb.uvu.edu/servicecenter/how-to-send-a-third-party-scholarship-check-to-uvu.md)
---
language: "en"
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# Gmail
As of August 11, 2023, UVU has shut down the http://MY.UVU.EDU Google Workspace (formerly called Google Suite). This includes the loss of all access to your http://MY.UVU.EDU Gmail account and any files you may have stored on the http://MY.UVU.EDU Google Workspace. All future emails will be redirected to your UVU Microsoft 365 account (**UVID@uvu.edu**).
For more information, please visit the [**Digital Transformation Google Transition**](https://www.uvu.edu/digitaltransformation/google-transition.html) page.
## **Related Articles**
* [How to Save Your UVU Gmail Data](https://kb.uvu.edu/servicecenter/how-to-save-your-gmail-data.md)
---
language: "en"
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# Graduation
Get ready to celebrate the massive achievement of completing your college degree!
To learn more about how to apply for graduation, register for ceremonies, order your cap and gown, and more, please visit [UVU's Graduation webpage](https://www.uvu.edu/graduation/).
## **Related Articles**
* [How to Apply for Graduation](https://kb.uvu.edu/servicecenter/how-to-apply-for-graduation.md)
---
language: "en"
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# Hardware Troubleshooting
Solve common problems and faults related to hardware devices including desktops, laptops, mobile devices, and other peripheral devices.
## **Related Articles**
* [What To Do If Headphones Are Beeping While Mic Is Muted When Using Microsoft Teams](https://kb.uvu.edu/servicecenter/what-to-do-if-headphones-are-beeping-while-mic-is-.md)
---
language: "en"
---
# How Can I Remove a Student from an Engagement Opportunity Once the Opportunity Has Been Addressed?
**Published Date:** 2023-10-19
## **Description**
Learn how to use filters in Inspire to view only individuals whose opportunity status is set to "Not Addressed." and quickly assess which students have not already been contacted about engagement opportunities.
Please note, Civitas Learning automatically removes students from opportunities when they no longer meet the criteria. Each engagement opportunity has a description of its criteria.
*** ** * ** ***
## **Solution**
### Login to Inspire and Adjust Engagement Opportunity Filters
1. Access [Inspire](https://uvu.inspire.civitaslearning.com/).
2. On the **Inspire** homepage hover the mouse over the left-hand menu which will cause it to expand. On this menu, select Engagement Opportunities. This will take you to all available engagement opportunities.
3. Select an **opportunity** from the **Opportunities** list. This will take you to a list of all students who meet the criteria of the opportunity.
4. On the left-hand side, there are a number of filter options. In the **Addressed** filter section, un-check the **Yes** option; this removes contacted students from the list.
5. You should now see only students with **No** in the **Addressed** column of the engagement opportunity. You may need to scroll to the right to see this column.
There are more filter options available for engagement opportunities. For example, users can select only students in their assigned caseload or by persistence prediction. Users can also add or remove columns to the student list.
Users can type "engagement opportunity" in the Help Center to access more documentation from Civitas Learning's knowledge base to learn more about the features of engagement opportunities.
*** ** * ** ***
## **Related Articles**
* [How Do I Create a Dynamic Group in Inspire](https://kb.uvu.edu/servicecenter/how-do-i-create-a-dynamic-group-in-inspire.md)
* [How to Use Engagement Opportunity for Students With More Than a 5% Drop in Persistence Prediction in Last 7 Days](https://kb.uvu.edu/servicecenter/how-to-use-engagement-opportunity-for-students-wit.md)
* [Uploading Student Lists to Inspire](https://kb.uvu.edu/servicecenter/uploading-student-lists-to-inspire.md)
* [What is Civitas and How Do I Get Access?](https://kb.uvu.edu/servicecenter/what-is-civitas-and-how-do-i-get-access.md)
* [How to Create an Athletics/Team Report in Inspire](https://kb.uvu.edu/servicecenter/how-to-create-an-athletics-team-report-in-inspire.md)
* [How Can I Remove a Student from an Engagement Opportunity Once the Opportunity Has Been Addressed?](https://kb.uvu.edu/servicecenter/how-can-i-remove-a-student-from-an-engagement-oppo.md)
## **Contact Support**
For any issues or questions regarding Civitas or Inspire please submit a request to the Academic IT and Analytics Team through the [UVU Service Center Portal](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/178/create/607).
If you are experiencing any other issues, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How Do I Create a Dynamic Group in Inspire
**Published Date:** 2023-10-19
## **Description**
Inspire (a Civitas Learning application) allows an advisor-type user to build student groups based on filter criteria set by the user. This tutorial teaches how to build a dynamic group in Inspire. Dynamic groups update automatically every day to add new students to the group who meet the criteria set by the group's filter. Dynamic groups also remove students who no longer meet the filter criteria.
In order to use the dynamic group feature, a user **MUST** have an advisor-type user role in Inspire. To request access, please follow [**this guide**](https://uvu-it.atlassian.net/l/c/6HAH0GVv). To learn more about dynamic groups go to the Help Center within Inspire and type **Groups**in the search field.
*** ** * ** ***
## **Solution**
### Log in to Inspire and Create a Dynamic Group
1. Log into [Inspire](https://uvu.inspire.civitaslearning.com/)by selecting **LOGIN WITH NETID** from the **Inspire** login page. Use UVU credentials to log in.
2. On the homepage, select **View Groups** from the **Quick Actions** area. This will direct you to the **My Custom Groups** page.
3. On the **My Custom** **Groups** page, select the **Create Group** button.
4. Select the **Dynamic Group** option on the **Create Group** page.
5. Type in the name of the group in the **Group Name** field.
6. Below the **Group Name** field, scroll down to the **Select Criteria** section. This section lists all available filters which can be used to create dynamic groups. The filters you select in this section will control which students will be automatically added to (or removed from) the group by the system.
7. When all the filters have been set, select the **Create** button below all the filter options. This will send you back to the **My Groups** page.
8. A pop-up box will let you know your group is being generated. Select **Go to My Groups** to close this box. It may take a few minutes for the group to build. While the group is being built, the message **generating group** will appear in the **Number of Members** column of your new group.
9. Once the group is built, the **Number of Members** column will show the number of students currently in the group. Once built, you can access the student information by selecting the group from the **My Custom Groups** list. This will take you to the **Group Details** page.
10. There are a number of actions you can perform with a group on the **Group Details** page. See the details below for a description of the different actions.
1. **Add/remove** the columns of student data that appear in group details. You can set the standard columns you wish to see by selecting the **Save Column/filters** option from the **Actions** drop-down box (part c).
2. **Change** the group's name.
3. Select the **Actions** box to either edit the filter criteria of the group or save the columns selected.
4. **Delete** the group.
5. **Download** the information of all students or selected students to an Excel Spreadsheet.
6. **Email** all or the selected students in the group.
7. **Search** for a specific student in the group by first and/or the last name.
8. Access a student's Inspire profile by clicking on the student's name from the **Name** column.
*** ** * ** ***
## **Related Articles**
* [How Do I Create a Dynamic Group in Inspire](https://kb.uvu.edu/servicecenter/how-do-i-create-a-dynamic-group-in-inspire.md)
* [How to Use Engagement Opportunity for Students With More Than a 5% Drop in Persistence Prediction in Last 7 Days](https://kb.uvu.edu/servicecenter/how-to-use-engagement-opportunity-for-students-wit.md)
* [Uploading Student Lists to Inspire](https://kb.uvu.edu/servicecenter/uploading-student-lists-to-inspire.md)
* [What is Civitas and How Do I Get Access?](https://kb.uvu.edu/servicecenter/what-is-civitas-and-how-do-i-get-access.md)
* [How to Create an Athletics/Team Report in Inspire](https://kb.uvu.edu/servicecenter/how-to-create-an-athletics-team-report-in-inspire.md)
* [How Can I Remove a Student from an Engagement Opportunity Once the Opportunity Has Been Addressed?](https://kb.uvu.edu/servicecenter/how-can-i-remove-a-student-from-an-engagement-oppo.md)
## **Contact Support**
For any issues or questions regarding Civitas or Inspire please submit a request to the Academic IT and Analytics Team through the [UVU Service Center Portal](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/178/create/607).
If you are experiencing any other issues, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Access Microsoft Office 365 Web Apps
**Published Date:** 2022-12-12
## **Description**
This article covers how to log in and use Office 365 (formerly known as Office Online) web-based applications.
To use your UVU licensing, you must log in with an @uvu.edu account. These instructions are for current students, former students, and current employees.
*** ** * ** ***
## **Solution**
### Log in to Office.com
1. Browse to [Office.com](http://office.com/) and click on **Sign in**.
2. Enter your [**uvid@uvu.edu**](mailto:uvid@uvu.edu)or your **personalized address** (ie., [john.doe4@uvu.edu](mailto:john.doe4@uvu.edu)) on the **login** prompt; then click **Next**. This will redirect you to the UVU Microsoft Office 365 login page.
1. All students and employees at UVU are using the new Microsoft authentication system. Whenever you log in to a system linked to UVU's Microsoft directory you will see the login prompt as pictured below.
3. Enter your **myUVU password** and click **Sign in**.
4. Once signed in, find the available applications on the left sidebar. Click on the desired icon for the application (i.e., Word, Excel, PowerPoint, and OneNote) you wish to use.
*** ** * ** ***
## **LinkedIn Learning Training Links**
Use these links as a training resource.
1. Teams -- [++Microsoft Teams Essential Training++](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.e2ma.net%2Fclick%2Fgoo5mr%2F4iwezzzd%2Fww5ot1b&data=05%7C02%7CAmanda.Reid%40uvu.edu%7Cd6d22a0d349041f641b208de6b192959%7C1ea2b65f2f5e440eb025dfdfafd8e097%7C0%7C0%7C639065952995452394%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fqxv0XWKMgeAyaPR%2BwKxqPUe91tMgsG5xUilyQMvQzc%3D&reserved=0)
2. Outlook -- [++Outlook Essential Training++](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.e2ma.net%2Fclick%2Fgoo5mr%2F4iwezzzd%2Fcp6ot1b&data=05%7C02%7CAmanda.Reid%40uvu.edu%7Cd6d22a0d349041f641b208de6b192959%7C1ea2b65f2f5e440eb025dfdfafd8e097%7C0%7C0%7C639065952995476771%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=gOhrSjOjd8Fpt77zHLpeab0e6vALkQ9NbbBEyTeS0VQ%3D&reserved=0)
3. OneDrive -- [++OneDrive for Business Essential Training++](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.e2ma.net%2Fclick%2Fgoo5mr%2F4iwezzzd%2Fsh7ot1b&data=05%7C02%7CAmanda.Reid%40uvu.edu%7Cd6d22a0d349041f641b208de6b192959%7C1ea2b65f2f5e440eb025dfdfafd8e097%7C0%7C0%7C639065952995495669%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KK4KdOsA8c%2BgpXBdqU8HohC9cyXv5xB%2BCdp0l8apLp4%3D&reserved=0)
4. Excel -- [++Excel Essential Training++](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.e2ma.net%2Fclick%2Fgoo5mr%2F4iwezzzd%2F897ot1b&data=05%7C02%7CAmanda.Reid%40uvu.edu%7Cd6d22a0d349041f641b208de6b192959%7C1ea2b65f2f5e440eb025dfdfafd8e097%7C0%7C0%7C639065952995821384%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HQkZvpAtgaiLV4gMdsq5sB2o7NFGHBP0cEmFQd7B1ts%3D&reserved=0)
5. PowerPoint -- [++PowerPoint Essential Training++](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.e2ma.net%2Fclick%2Fgoo5mr%2F4iwezzzd%2Fo28ot1b&data=05%7C02%7CAmanda.Reid%40uvu.edu%7Cd6d22a0d349041f641b208de6b192959%7C1ea2b65f2f5e440eb025dfdfafd8e097%7C0%7C0%7C639065952995842551%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qgpLKecUNnC5mT7GTaTXvXNEUZc3Z1%2FN8rJiR81JTlQ%3D&reserved=0)
6. Copilot -- [++Copilot Skills Learning Path++](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.e2ma.net%2Fclick%2Fgoo5mr%2F4iwezzzd%2F4u9ot1b&data=05%7C02%7CAmanda.Reid%40uvu.edu%7Cd6d22a0d349041f641b208de6b192959%7C1ea2b65f2f5e440eb025dfdfafd8e097%7C0%7C0%7C639065952995868820%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=oRchz2H%2FeCNzV%2BoryueUoFDRSxinCVXNfRUhaamX5bQ%3D&reserved=0)
## **Related Articles**
* [How to Access Microsoft Office 365 Web Apps](https://kb.uvu.edu/servicecenter/how-to-access-microsoft-office-365-web-apps.md)
* [How to Use General Office 365 Data Loss Prevention Features](https://kb.uvu.edu/servicecenter/how-to-use-general-office-365-data-loss-prevention.md)
* [How to Set Your Account Security Settings](https://kb.uvu.edu/servicecenter/how-to-set-microsoft-security-settings.md)
* [How to Change or Reset Your Password](https://kb.uvu.edu/servicecenter/how-to-use-microsoft-self-service-password-reset.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Access Watermark Faculty Success (Formerly Digital Measures)
**Published Date:** 2023-08-11
## **Description**
Learn how to access Watermark Faculty Success (formerly Digital Measures).
Users must have both a myUVU and Watermark Faculty Success account to use this system. New full-time faculty are automatically set up with an account. Adjuncts and others need to request an account through the [**UVU Service Center Portal**](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/178/create/605).
*** ** * ** ***
## **Solution**
### Access the Portfolio and Workflow System
1. Sign in to your [myUVU](https://my.uvu.edu/) web page.
2. Select the **Faculty Resources** option form the top menu bar.
3. Select the **Retention, Tenure \& Promotion Info** option in the middle column.
4. Click on**Faculty Portfolios (Faculty Success)**and you will be taken to your Faculty Success account.
*** ** * ** ***
## **Related Articles**
* [How to Update Your Personal Address](https://kb.uvu.edu/servicecenter/how-to-update-your-personal-address.md)
* [How to Reset a Courtesy Account Password](https://kb.uvu.edu/servicecenter/how-to-reset-a-courtesy-account-password.md)
* [How to Add a Profile Photo to Your Faculty Portfolio](https://kb.uvu.edu/servicecenter/how-to-add-a-profile-photo-to-your-faculty-portfol.md)
* [Importing CV Data into Watermark Faculty Success (Formerly Digital Measures)](https://kb.uvu.edu/servicecenter/importing-cv-data-into-watermark-faculty-success-f.md)
* [Department RTP Chair Workflow Information](https://kb.uvu.edu/servicecenter/department-rtp-chair-workflow-information.md)
* [Faculty Annual Reviews](https://kb.uvu.edu/servicecenter/faculty-annual-reviews.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Add a Profile Photo to Your Faculty Portfolio
**Published Date:** 2023-08-11
## **Description**
This article explains the process of uploading a new profile photo to your UVU Faculty profile. This photo will automatically be used for your employee profile photo as well.
⚠ This option is only available for UVU Faculty. Faculty members must have a [**Watermark Faculty Success account (formerly Digital Measures)**](https://www.uvu.edu/biservices/faculty-portfolio.html) to use this feature. New full-time faculty are **automatically** set up with an account. Adjuncts and others need to request an account through the [**UVU Service Center Portal**](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/178/create/605).
Non-faculty employees looking to update their employee profile photo should follow this [**guide**](https://www.uvu.edu/web/support/1000-optimize-improve/1006-employee-profile.html).
*** ** * ** ***
## **Solution**
### Log in to Your UVU Faculty Portfolio Through myUVU and Upload Your Profile Photo
1. Sign in to your [myUVU](https://my.uvu.edu/) web page.
2. Select the **Faculty Resources** option from the top menu bar.
3. Select the **Retention, Tenure \& Promotion Info**option in the middle column.
4. Click on **Faculty Portfolios (Faculty Success)** and you will be taken to your Faculty Success account.
5. In the top left corner, click on the **Activities**tab.
6. Under **General Information** , click on **Personal and Contact Information**.
7. At the bottom of the page, go to the **Photograph** upload box to upload your photo.
1. Uploaded Photos must meet UVU Faculty Profile Guidelines.
1. Must be a professional headshot of you
2. Must be recent (within approximately five years)
3. Must have full-face showing (both eyes)
4. Must have the face-centered in the photo and space above and to the sides of the head
5. Must have a plain grey, black, or white backdrop/background
6. Must meet the minimum dimensions of 475px x 675px
7. Must not exceed the maximum file size of 1MB
8. No black and white photos
9. No hats or sunglasses
10. No photos with family members, friends, or pets
11. No costumes or props
12. No avatars
8. After you upload the photo, don't forget to click **Save** in the top right corner.
1. Please note that your photo will need to be approved before it will appear on your Faculty Profile. You will receive an email once your photo has been approved; it may take a few hours.
*** ** * ** ***
## **Related Articles**
* [How to Add a Profile Photo to Your Faculty Portfolio](https://kb.uvu.edu/servicecenter/how-to-add-a-profile-photo-to-your-faculty-portfol.md)
* [Importing CV Data into Watermark Faculty Success (Formerly Digital Measures)](https://kb.uvu.edu/servicecenter/importing-cv-data-into-watermark-faculty-success-f.md)
* [Department RTP Chair Workflow Information](https://kb.uvu.edu/servicecenter/department-rtp-chair-workflow-information.md)
* [Faculty Annual Reviews](https://kb.uvu.edu/servicecenter/faculty-annual-reviews.md)
* [How to Access Watermark Faculty Success (Formerly Digital Measures)](https://kb.uvu.edu/servicecenter/how-to-access-watermark-faculty-success-formerly-d.md)
* [How to Set Up Watermark Faculty Success (Formerly Digital Measures) to Share Data with Faculty Web Pages](https://kb.uvu.edu/servicecenter/how-to-set-up-watermark-faculty-success-formerly-d.md)
## **Contact Support**
For any issues related to the Watermark Faculty Success system, a **Faculty Portfolio Support** ticket must be submitted through the [UVU Service Center Portal](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/178/create/605).
---
language: "en"
---
# How to Add an Authorized User in Tuition Payment Plus
**Published Date:** 2023-08-15
## **Description**
Students can give others (parents, employers, etc.) the ability to access their account information by adding an authorized user in Tuition Payment PLUS. If a student adds an authorized user, he or she is indicating written consent for the authorized individual to view the student's account information and make payments on his or her behalf.
Authorized users do **NOT** have access to the student's stored payment methods, academic records, or other personal information.
*** ** * ** ***
## **Solution**
### View/Enroll in Payment Plans \& Add Authorized Users
1. Navigate to [myUVU for Students](https://my.uvu.edu/students/) and log in to your account.
2. Click on the **Students** tab and from the drop-down menu, select **Paying for my Education**.
3. Click on the **View/Enroll in Payment Plans** tablocated under My Student Account. A new webpage will open.
4. Select **Add Authorized User** . Enter the email address of the person for whom you would like to grant access. Answer the questions below, then click **Continue.**
5. Read the **Agreement to Add Authorized User** , then click **I Agree** , then **Continue**.
*** ** * ** ***
## **Related Articles**
* [How to Enroll in Direct Deposit](https://kb.uvu.edu/servicecenter/how-to-enroll-in-direct-deposit.md)
* [How to Enroll in a Tuition Payment Plan](https://kb.uvu.edu/servicecenter/how-to-enroll-in-a-tuition-payment-plan.md)
* [How to Make a Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-make-a-tuition-payment.md)
* [How to Delete a Saved Tuition Payment Method](https://kb.uvu.edu/servicecenter/how-to-delete-a-saved-tuition-payment-method.md)
* [How to Delete an Automatic Scheduled Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-delete-an-automatic-scheduled-tuition-payme.md)
* [How to View/Print 1098-T Tax Form](https://kb.uvu.edu/servicecenter/how-to-view-print-1098-t-tax-form.md)
## **Contact Support**
If you were unable to resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Apply as a Non-Degree Seeking Student
**Published Date:** 2023-08-11
## **Description**
For individuals who would like to take classes for personal or professional interest but are **NOT**planning on earning a degree at UVU.
*** ** * ** ***
## **Solution**
### How to Apply
1. Go to [www.uvu.edu/admissions](http://www.uvu.edu/admissions) and click on **Non-Degree Seeking Application**.
2. The student will be required to create an **Admissions Account** with an email and password.
* If the student has never applied to UVU before they will select **New/Freshman Application**.
* If they have previously applied, they will choose the **Readmit** application.
3. Under the **Plans** tab, click on "**Admit Type** ," then select **Non-Degree Seeking Student**.
4. Read the agreement terms and click on**Yes** from the drop-down menu, enter in the **A** **nticipated Entry** **Term** , and click on the **Save \&** **Continue** button to save your selections.
5. Complete the rest of the application and submit the payment.
1. Processing the application will take about 2-3 business days.
Non-degree-seeking students cannot receive financial aid, apply for graduation, or register for more than four consecutive semesters.
If a non-degree-seeking student attends for more than four consecutive semesters, a hold will be placed on their account. They will be required to complete the Returning/Readmit Application.
Official transcripts are not required but are recommended to fulfill prerequisite requirements.
*** ** * ** ***
## **Related Articles**
* [How to Create an International Admissions Application Account](https://kb.uvu.edu/servicecenter/how-to-create-an-international-admissions-applicat.md)
* [How to Submit an International Admissions New Student Application](https://kb.uvu.edu/servicecenter/how-to-submit-an-international-admissions-new-stud.md)
* [How to Submit an International Admissions Transfer Student Application](https://kb.uvu.edu/servicecenter/how-to-submit-an-international-admissions-transfer.md)
* [How to Apply as a Non-Degree Seeking Student](https://kb.uvu.edu/servicecenter/how-to-apply-as-a-non-degree-seeking-student.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Apply for Graduation
**Published Date:** 2023-09-05
## **Description**
Learn how to apply for graduation. Students **MUST** apply to graduate from UVU. When you are close to fulfilling graduation requirements, a notice will appear in myUVU.
*** ** * ** ***
## **Solution**
### Apply for Graduation Using myUVU
1. When it is time to apply for graduation, navigate to [myUVU for Students](https://my.uvu.edu/students/). You will see a task under **My Enrollment Tasks** to remind you to apply for graduation.
2. Click on the **Apply for Graduation** button to complete the task by applying for graduation from there.
### Apply for Graduation Using the Graduation Website
You may also apply through the graduation website.
1. Navigate to the [Graduation](https://www.uvu.edu/graduation/) website.
2. Click on the [Step 1](https://www.uvu.edu/graduation/apply/index.html) link and fill in the required information.
*** ** * ** ***
## **Related Articles**
* [How to Apply for Graduation](https://kb.uvu.edu/servicecenter/how-to-apply-for-graduation.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Audit a Class
**Published Date:** 2026-07-16
## [Instruction Link](https://www.uvu.edu/registration/#:~:text=Audit%20a%20Class%20(form))
*** ** * ** ***
## **Solution**
### Register for Classes and Fill Out the Audit Form
You can only audit a course you are already signed up for
Audited classes will show on your transcript with a grade of **AU** and **CANNOT**count towards financial aid credit requirements, fulfill graduation requirements, be changed at any time to be credit bearing, and will cost the same as credit-bearing courses except for senior citizens (ages 62 and older).
Once you have registered for the course you wish to audit, fill out the [audit form](https://www.uvu.edu/registration/#:~:text=during%20open%20registration.-,Audit%20a%20Class,-(form)%0AInterested) found on our website.
The**Last Day to Withdraw/Audit Classes** islisted by semester under [Student Dates and Deadlines](https://www.uvu.edu/schedule/).
*** ** * ** ***
## **Related Articles**
* [How to Waitlist a Class](https://kb.uvu.edu/servicecenter/how-to-waitlist-a-class.md)
* [When are Add/Drop Deadlines](https://kb.uvu.edu/servicecenter/when-are-add-drop-deadlines.md)
* [How to Submit Records Adjustment, Refund, Late Withdrawal, and Academic Renewal Petitions](https://kb.uvu.edu/servicecenter/how-to-submit-academic-refund-and-late-withdrawal-.md)
* [How to Submit a Leave of Absence](https://kb.uvu.edu/servicecenter/how-to-submit-a-leave-of-absence.md)
* [How to Send your Official College Transcripts to UVU](https://kb.uvu.edu/servicecenter/how-to-send-your-official-college-transcripts-to-u.md)
* [How to See What Classes You Are Registered For](https://kb.uvu.edu/servicecenter/how-to-see-what-class-i-am-registered-for.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Cancel or Reschedule Outlook Meetings Organized by Someone Else
**Published Date:** 2023-10-19
## **Description**
This article covers options to modify, cancel, or reschedule Outlook meetings organized/created by someone other than the original owner.
*** ** * ** ***
## **Solution**
### Inform Attendees, Delete the Original Meeting, and Create a New Meeting
Meetings can **ONLY** be modified or updated by the original owner.
If that person cannot update a meeting, then everyone invited to the meeting **MUST** delete their invitation. Doing this will cancel the meeting. Someone from the group must create a new meeting invitation and send it to the group to reschedule the meeting.
There is **NOT**a process to change the owner of meetings. The only option is to delete and create a new meeting manually.
1. Inform everyone on the list of attendees to delete the meeting that needs to be updated.
2. Once all attendees have deleted the meeting, the meeting will be cancelled and removed from the calendar.
3. The new meeting owner can create a new meeting with the correct settings.
*** ** * ** ***
## **Related Articles**
* [How to Disable Auto-Generated Teams Meeting Links in Outlook](https://kb.uvu.edu/servicecenter/how-to-disable-auto-generated-teams-meeting-links-.md)
* [How to Set Up the Microsoft Authenticator App](https://kb.uvu.edu/servicecenter/how-to-set-up-multi-factor-authentication.md)
* [How to Send an Outgoing (Internet) Message with Encryption](https://kb.uvu.edu/servicecenter/how-to-send-an-outgoing-internet-message-with-encr.md)
* [How to Set Up an Auto-Reply Message in Outlook](https://kb.uvu.edu/servicecenter/how-to-set-up-an-auto-reply-message-in-outlook.md)
* [How to Cancel or Reschedule Outlook Meetings Organized by Someone Else](https://kb.uvu.edu/servicecenter/how-to-cancel-or-reschedule-outlook-meetings-organ.md)
* [How to Set Up Meeting Invites in Outlook](https://kb.uvu.edu/servicecenter/how-to-set-up-meeting-invites-in-outlook.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Change Canvas Notification Preferences
**Published Date:** 2023-08-14
## **Description**
This article explains how to change notification preferences in Canvas.
*** ** * ** ***
## **Solution**
### Change Notification Preferences
1. Log into Canvas through myUVU or by going to [https://uvu.instructure.com](https://uvu.instructure.com/). Sign in with your **UVID** and **password**.
2. Click the **Account** tab located on the left side of the page.
3. From the flyout menu, click **Notifications**.
1. Set notification settings as desired.
*** ** * ** ***
## **Related Articles**
* [How to Change Canvas Notification Preferences](https://kb.uvu.edu/servicecenter/how-to-change-canvas-notification-preferences.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Change Personal Information (Name, Gender, SSN, Birthday)
**Published Date:** 2026-07-16
## [Instruction Link](https://www.uvu.edu/registration/#:~:text=Change%20of%20Personal%20Information%20(form))
*** ** * ** ***
## Name Change, Gender Change, SSN or ITIN Update, Date of Birth Correction
Visit the [Registration](https://www.uvu.edu/registration/#:~:text=Change%20Personal%20Information,Social%20Security%20number.) webpage and select Change Personal Information. This will take the individual to a form they will need to fill out.
**Required Documentation**
* Name Change: Social Security Card
* SSN or ITIN: Social Security card or ITIN authorization letter
* Date of Birth: Government issued ID containing date of birth (Driver's License or Passport)
* Gender Change: Court order or Driver's License
## Preferred First Name, Personal Pronouns, Gender Identification
1. Visit your myUVU dashboard
2. Click the settings icon in the upper left corner
3. Update the desired information
*** ** * ** ***
## **Related Articles**
* [How to Waitlist a Class](https://kb.uvu.edu/servicecenter/how-to-waitlist-a-class.md)
* [When are Add/Drop Deadlines](https://kb.uvu.edu/servicecenter/when-are-add-drop-deadlines.md)
* [How to Submit Records Adjustment, Refund, Late Withdrawal, and Academic Renewal Petitions](https://kb.uvu.edu/servicecenter/how-to-submit-academic-refund-and-late-withdrawal-.md)
* [How to Submit a Leave of Absence](https://kb.uvu.edu/servicecenter/how-to-submit-a-leave-of-absence.md)
* [How to Send your Official College Transcripts to UVU](https://kb.uvu.edu/servicecenter/how-to-send-your-official-college-transcripts-to-u.md)
* [How to See What Classes You Are Registered For](https://kb.uvu.edu/servicecenter/how-to-see-what-class-i-am-registered-for.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
You may also put in a [Support Ticket](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/118/create/399)directly with the Registrar's Office.
---
language: "en"
---
# How to Complete Late Registration
**Published Date:** 2026-07-16
## [Instruction Link](https://www.uvu.edu/registration/#:~:text=Late%20Add%2C%20Internship%2C%20Department%20Approval%20(form))
*** ** * ** ***
## **Solution**
Be aware that the dates for late registration are relative to the duration of a class and its start date.
### Review the Late Add Information and Complete Your Late Registration
1. Navigate to the [Late Add](https://www.uvu.edu/registration/#:~:text=Late%20Add%2C%20Internship%2C%20Department%20Approval), review the deadlines, and complete the process.
1. To register late for a class, you must contact the instructor and make a request to add the class.
2. A $45 late registration fee will be assessed for each class added late.
*** ** * ** ***
## **Related Articles**
* [How to Waitlist a Class](https://kb.uvu.edu/servicecenter/how-to-waitlist-a-class.md)
* [When are Add/Drop Deadlines](https://kb.uvu.edu/servicecenter/when-are-add-drop-deadlines.md)
* [How to Submit Records Adjustment, Refund, Late Withdrawal, and Academic Renewal Petitions](https://kb.uvu.edu/servicecenter/how-to-submit-academic-refund-and-late-withdrawal-.md)
* [How to Submit a Leave of Absence](https://kb.uvu.edu/servicecenter/how-to-submit-a-leave-of-absence.md)
* [How to Send your Official College Transcripts to UVU](https://kb.uvu.edu/servicecenter/how-to-send-your-official-college-transcripts-to-u.md)
* [How to See What Classes You Are Registered For](https://kb.uvu.edu/servicecenter/how-to-see-what-class-i-am-registered-for.md)
## **Contact Support**
If you were unable to resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Connect to Wolverine-WiFi
**Published Date:** 2023-08-01
## **Description**
Need to get your device connected to Wolverine-WiFi? You've come to the right place! Below you will find basic connection instructions, articles for resolving issues, and information about our networks.
For the best experience, please disable MAC randomization on your device if applicable. There will be an article with instructions on how to do this listed under [**Related** **Articles**](https://kb.uvu.edu/servicecenter/how-to-connect-to-wolverine-wifi.md#Related-Articles).
*** ** * ** ***
## **Solution**
### Connect to the Desired Wireless Network
Should I Connect to Wolverine-WiFi or Eduroam?
### Wolverine-WiFi
Wolverine-WiFi is our open network that anyone can connect to. This network is simple to connect to and is recommended for most users.
**Note** : While the network is "Open" and all data is still secure on the network itself, **NOT** all data is secure between your device and the access point. This does carry a small risk, and if you'd like to know more you can read about it [here](https://www.consumer.ftc.gov/articles/how-safely-use-public-wi-fi-networks).
### Eduroam
If you would like to have a more secured and convenient connection, this is the network for you. Eduroam is our secure network and requires a downloaded certificate in order to connect.
In addition, what makes this network great is that it's available at most universities and UTA's Frontrunner. This means if you register on Eduroam, you can connect **ANYWHERE** there is an Eduroam network! For a full list of where you can connect to Eduroam, check out [this site](https://eduroam.org/where/).
This network is more difficult to connect to, and currently has issues on some devices due to security changes from manufacturers. However, it provides a higher level of security. The connection between your device and the access point will be encrypted, ensuring that you are protected from attacks. In the related articles at the bottom of this page, you can find information about how to connect to Eduroam for different device types.
Connect to Wolverine-WiFi
### Connect to Wolverine-WiFi
Go to your device's WiFi connections and connect to "**Wolverine-WiFi**." When a connection is made, your device will be connected and no further steps are required.
Connect to Eduroam (Instructions for Windows)
### Connect to the Wireless Network and Run the SecureW2 Installer
1. Select the open network named "Wolverine Wi-Fi."
2. Go to the following link:
1. If you are experiencing issues with this step, follow the Eduroam documentation for your device type.
3. This will take you to our SecureW2 site. Click **JoinNow** to download the SecureW2 installer.
4. Click **Next** to run the installer. Follow the prompts using your **UVID** and **password** to log in when prompted.
5. Go to a new browser tab and try connecting to [my.uvu.edu](http://www.uvu.edu/). You should now be able to access that webpage and have full internet access on Eduroam.
Connect to Eduroam (Instructions for macOS)
### Connect to the Wireless Network and Run the SecureW2 Installer
Please note, there are ongoing issues with some devices when registering to Eduroam. You can read more about it [here](https://securew2.com/securew2-apps/securew2-android-10-and-11-connectivity-issues): (while this article is geared towards Android devices, these issues are being experienced on other platforms such as MacOS and iOS.)
1. Select the open network named "Wolverine Wi-Fi."
2. Go to the following link:
1. If you are experiencing issues with this step, follow the Eduroam documentation for your device type.
3. This will take you to our SecureW2 site. Click **JoinNow** to download the SecureW2 profile.
4. Open the downloaded file. You should then see a notification from System Settings letting you know that the profile is ready to be installed.
5. To install the profile, navigate to **System Settings** and search for **Profiles** . Under **Downloaded** , double-click the **Utah Valley University eduroam-profile MobileConfig**.
6. Select the **Install** button in the window that appears. Following this, you will be prompted once more to confirm the install and then asked to enter your **macOS user password**.
7. Go to a new browser tab and try connecting to [my.uvu.edu](http://www.uvu.edu/). You should now be able to access that webpage and have full internet access on Eduroam.
Connect to Eduroam (Instructions for Android)
### Connect to the Wireless Network and Run the SecureW2 Installer
Please note, there are ongoing issues with some devices when registering to Eduroam. You can read more about it [here](https://securew2.com/securew2-apps/securew2-android-10-and-11-connectivity-issues).
1. Use our open network named "Wolverine Wi-Fi" or your phone's cellular network. Go to the [Connecting to Eduroam Wi-Fi](https://www.uvu.edu/itservices/network-wireless/wireless-network_wolverine-secure-wi-fi.html) webpage and tap "**Device Configuration Wizard.**"
2. This will take you to our SecureW2 site. Tap **Download** to go to the play store and install the JoinNow app by SecureW2.
3. Go through the setup dialog using your **UVID** and **password** to log in.
4. SecureW2 will finish its setup and connect your device to **Eduroam**.
5. Go to a new browser tab and try connecting to [my.uvu.edu](http://www.uvu.edu/). You should now be able to access that webpage and should have full internet access on Eduroam.
Connect to Eduroam (Instructions for iOS)
### Connect to the Wireless Network and Download the SecureW2 Profile
Please note, there are ongoing issues with some devices when registering to Eduroam. You can read more about it [here](https://securew2.com/securew2-apps/securew2-android-10-and-11-connectivity-issues): (while this article is geared towards Android devices, these issues are being experienced on other platforms such as MacOS and iOS.)
1. Use our open network named "Wolverine Wi-Fi" or your phone's cellular network. Go to the [Connecting to Eduroam Wi-Fi](https://www.uvu.edu/itservices/network-wireless/wireless-network_wolverine-secure-wi-fi.html) webpage and tap "**Device Configuration Wizard.**"
2. This will take you to our SecureW2 site. Tap **Sign in** and enter your **UVID** and **password**when prompted.
3. You will be redirected back to the SecureW2 site after successful login. Tap **JoinNow**.
4. You'll be prompted to download a configuration file. Tap **Allow**.
### Install the Secure W2 Profile and Disable the Private Address Feature
1. Go to the **Settings** app on your device and tap **Profile Downloaded.**
2. Then tap **Install**.
3. In the **Settings** app, go to **Wi-Fi** and select Eduroam.
4. Locate the Eduroamnetwork and tap the **i** icon.
5. Turn the **Private Address** button to the "off" mode.
6. When prompted, tap **Rejoin** to rejoin the network.
7. Go to a new browser tab and try connecting to [my.uvu.edu](http://www.uvu.edu/). You should now be able to access that webpage and should have full internet access on Eduroam.
*** ** * ** ***
## **Related Articles**
* [How to Disable MAC Randomization](https://kb.uvu.edu/servicecenter/how-to-disable-mac-randomization.md)
* [How to Connect to Wolverine-WiFi](https://kb.uvu.edu/servicecenter/how-to-connect-to-wolverine-wifi.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Create a Course Alert or Commendation
**Published Date:** 2023-10-19
## **Description**
This article provides a tutorial to create course alerts or commendations for students through Inspire by Civitas Learning. Faculty can create course alerts or commendations during the semester for students enrolled in their courses.
Course alerts are also referred to as "Early Alerts" at UVU. Course Alerts are sent to a student success specialist on the Student Success and Retention team for resolution. Course alerts and commendations can also be viewed by the student's academic advisors.
Once logged into Inspire, faculty can access additional tutorials about course alerts through the Help Center in Inspire. To access these tutorials, click on the blue question mark icon on the lower right-hand of the Inspire screen. Type "Course Alerts" into the search bar of the Help Center.
*** ** * ** ***
## **Solution**
### Determine What Type of Alert to Create
There are two types of course alerts: Early Alert and General Alerts.
* **Early Alerts** are alerts that are typically created in the first few weeks of a course; however, they can be created at any point during a semester.
* **General Alerts** can be raised at any point during the semester. Through the General Alerts feature, faculty can also create commendations for the student.
### Create an Early Alert
1. You can access **Inspire** by clicking on the **Civitas - Early Alert** link in Canvas or Faculty section of MyUVU. To access Civitas from Canvas, access a course and select the "**Civitas -- Early Alert**" link from the list of links on the left-hand side of your screen.
2. Log into [Inspire](https://uvu.inspire.civitaslearning.com/)by selecting **LOGIN WITH NETID** from the Inspire login page. Use UVU credentials to log in.
3. There are two ways to access Course Alerts. From the **Inspire** Home Screen, under the **Tasks** pane, select **Course Alerts** . For users that have an Advisor and faculty role, hover over the left-hand menu to expand it and select **Course Alerts**.
4. Click on the **Course Name** from the course list. This will take you to the course roster of enrolled students for this specific course.
5. On the **course** **roster** , identify the **student** for whom you wish to create an alert. To find a specific student, review the roster of student names or use the search bar to type in the student name. Select the **awaiting review** link next to the student's name in the "EARLY ALERT" column of the course roster. This will launch a drop-down box with three options: **ok,** **medium alert** , or **high alert** . Select an option. Marking student as **ok** will not create an alert and will signal to you that you reviewed the student but elected not to create an alert. **Medium** or **high**alert levels will create an alert.
6. In the **create alert** view, you will be allowed to select concerns and recommendations to populate the alert's text. If you select "**Other**," you can write custom text. Students will see the concerns and recommendations you select. There is also a free form text box that gives the option to write a message viewable only to the alert resolution team and advisors.
7. Select **Preview Student Email** at the bottom of the Alerts view. This will display the email as the student will see it. You can also add a custom message to the student in preview feature.
8. To complete the alert, hit **Send** when you are ready. Once you hit **Send** , your alert will be sent to both the student and to the alert resolution team. Selecting **Back** will return to the Alerts view to allow you to edit the alert further. **Cancel**will delete the alert.
### Create a General Alert or Commendation
General Alerts can be created any time during a semester. Faculty can also create Commendations for a student through the General Alert feature.
1. Follow **steps** **1 -- 5** in the Early Alert section above.
2. Once you have identified the **student** for whom you wish to create an alert or commendation, select **+add general alert** from the "GENERAL ALERT" column of the course roster. This will launch a drop-down box with three options: **commendation** , **medium alert** , or **high alert** . Select the alert type from the drop-down box. Selecting **commendation** will allow you to send student praise. Select **medium alert** or **high alert** to create an alert that will be sent to a student success specialist for resolution.
3. Once you select the **Commendation** or **Alert** type, you will be sent to an Alerts view to build your alert. Follow **steps 7 and 8** from the Early Alerts section for instructions to build an alert or commendation.
Once an alert has been submitted, a student success specialist will work with the student to resolve the alert. The student success specialist will write an update on the alert when it has been resolved. The faculty who created the alert will receive a notification about the alert's resolution.
*** ** * ** ***
## **Related Articles**
* [How Do I Create a Dynamic Group in Inspire](https://kb.uvu.edu/servicecenter/how-do-i-create-a-dynamic-group-in-inspire.md)
* [How to Use Engagement Opportunity for Students With More Than a 5% Drop in Persistence Prediction in Last 7 Days](https://kb.uvu.edu/servicecenter/how-to-use-engagement-opportunity-for-students-wit.md)
* [Uploading Student Lists to Inspire](https://kb.uvu.edu/servicecenter/uploading-student-lists-to-inspire.md)
* [What is Civitas and How Do I Get Access?](https://kb.uvu.edu/servicecenter/what-is-civitas-and-how-do-i-get-access.md)
* [How to Create an Athletics/Team Report in Inspire](https://kb.uvu.edu/servicecenter/how-to-create-an-athletics-team-report-in-inspire.md)
* [How Can I Remove a Student from an Engagement Opportunity Once the Opportunity Has Been Addressed?](https://kb.uvu.edu/servicecenter/how-can-i-remove-a-student-from-an-engagement-oppo.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Create an Athletics/Team Report in Inspire
**Published Date:** 2023-10-19
## **Description**
Inspire (a Civitas Learning application) allows users to build an Athletics/Team report. This report provides a summary of cumulative and term GPA averages, as well as a list of student-athletes and their final grades in a specific semester. Users can save a report template to run again.
Users **MUST** have advisor-type access to Inspire to run an Athletics / Team report. To request access, please follow [**this guide**](https://uvu-it.atlassian.net/l/c/6HAH0GVv).
*** ** * ** ***
## **Solution**
### Create an Athletics/Team Report
1. Login into [Inspire](https://uvu.inspire.civitaslearning.com/login).
2. Select the **Create Report** option from the **Reports** submenu on the homepage.
3. Select the **Athletics/Team** option from the list of available reports on the Reports page, then click the **Next**button.
4. Click on the **Select Term to Display GPA Data** box to open the drop-down menu of completed terms. Select a **term**.
5. In the Report Details section, you have the option to filter students based on the following **GPA Ranges**by adjusting the slider for each corresponding filter:
1. **Term GPA**.
2. **Cumulative GPA**.
3. **Cumulative Credits**.
6. In the Student Search Criteria section, you can filter students based on the criteria listed there. To see all student data for a past term, you should select both **Active Students** and **Inactive Students** . By selecting both options you ensure you see all students who were enrolled in your report's term. The Active Students option returns **ONLY** students enrolled in the current term.
7. Select the **Run R** **eport** button located at the top and bottom of the page.
8. View the completed report. The top portion provides cumulative GPA and term GPAs for all student-athletes; the bottom portion provides a list of students enrolled in the report's term.
1. Clickon the **expand** **arrow icon** next to a student's name to view the individual courses attempted by the student during the report term.
2. Click on the **Excel** icon to download the report to an Excel file.
9. To save this report to run again later, select the **Save** **Template** button at the top of the report page. A dialog box will appear, prompting you to give the report a name. Then type in the **Report Name** and select **Save**.
### Access and Run Saved Report Templates
1. To access a saved report, go to the **Reports** page and click on the **Saved Report Templates** tab. Then, select the report from the list.
2. Enter the **Academic** **/Year Term** for which you would like to run the report. Select **Run Report** to complete the report.
*** ** * ** ***
## **Related Articles**
* [How Do I Create a Dynamic Group in Inspire](https://kb.uvu.edu/servicecenter/how-do-i-create-a-dynamic-group-in-inspire.md)
* [How to Use Engagement Opportunity for Students With More Than a 5% Drop in Persistence Prediction in Last 7 Days](https://kb.uvu.edu/servicecenter/how-to-use-engagement-opportunity-for-students-wit.md)
* [Uploading Student Lists to Inspire](https://kb.uvu.edu/servicecenter/uploading-student-lists-to-inspire.md)
* [What is Civitas and How Do I Get Access?](https://kb.uvu.edu/servicecenter/what-is-civitas-and-how-do-i-get-access.md)
* [How to Create an Athletics/Team Report in Inspire](https://kb.uvu.edu/servicecenter/how-to-create-an-athletics-team-report-in-inspire.md)
* [How Can I Remove a Student from an Engagement Opportunity Once the Opportunity Has Been Addressed?](https://kb.uvu.edu/servicecenter/how-can-i-remove-a-student-from-an-engagement-oppo.md)
## **Contact Support**
For any issues or questions regarding Civitas or Inspire please submit a request to the Academic IT and Analytics Team through the [UVU Service Center Portal](https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/178/create/607).
If you are experiencing any other issues, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Create an International Admissions Application Account
Published Date: 2023-03-03
## **Description**
This article will assist International students in creating an International Admissions application account. This application is for students who are outside of the U.S. who require an F-1 visa ***or*** for current, in status F-1 visa students who wish to transfer to UVU.
*** ** * ** ***
## **Solution**
### Create an International Admissions Application Account
You will need to create a new account and complete an application for the semester you wish to attend.
1. Browse to [++applyinternational.uvu.edu++](https://applyinternational.uvu.edu/)
2. Click on the **APPLICANTS**link.
3. In the **New Students/Applicants** box, click on the **Applications/Forms** link.
4. Click the **International Application**link.
5. Select your application type:
a. Outside the US: Click on *Option 1* - **International Admission Application (Undergraduate \& ESL only).** This option is for individuals currently *outside* the U.S. without a valid F-1 visa.
b. Inside the US: *Option 2* - **International Transfer Admission Application (Undergraduate \& ESL only).** This option is for students who are currently studying at an institution *inside* the U.S., are currently in status with their I-20, and are seeking to transfer to UVU.
6. Click the **Apply Now**link.
7. In the **Security: Login** box, click on the **New Applicants** radio button. Click **Submit**.
8. Enter your information into the required fields to create your account.
*\*Please include your first or given name, middle name(s), if any, and last or family name, email address, date of birth in MM/DD/YYYY format and select your gender from the radio button list. The email address provided is specific to this application. A link will be sent to this email to complete this process. Be sure to check this email address regularly.*
### Completing the Account Creation Process
1. You will receive an email containing a temporary login password. Click the link to **Finish your application (International Applicants. OPT Students and J-1 Scholars) UV ID login.**
2. Follow the prompts to **Select Password Reset Security Questions**.
\**Please note, the UVU Office of Admissions is unable to retrieve password security questions/answers for a student. This information is vital for password resets. We encourage you to record your security questions and answers for future use.*
3. Follow the prompts to **Change Temporary Password** to a permanent password of your choosing.
4. Continue with your International Admissions application.
*** ** * ** ***
## **Related Articles**
* [How to Create an International Admissions Application Account](https://kb.uvu.edu/servicecenter/how-to-create-an-international-admissions-applicat.md)
* [How to Submit an International Admissions New Student Application](https://kb.uvu.edu/servicecenter/how-to-submit-an-international-admissions-new-stud.md)
* [How to Submit an International Admissions Transfer Student Application](https://kb.uvu.edu/servicecenter/how-to-submit-an-international-admissions-transfer.md)
* [How to Apply as a Non-Degree Seeking Student](https://kb.uvu.edu/servicecenter/how-to-apply-as-a-non-degree-seeking-student.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please email [intladmissions@uvu.edu](mailto:intladmissions@uvu.edu)
---
language: "en"
---
# How to Delete a Saved Tuition Payment Method
**Published Date:** 2023-08-15
## **Description**
This articles covers the process to delete a saved tuition payment method from the system.
⚠ When banking information changes, any saved payment method associated with old bank accounts should be deleted to prevent processing errors when making payment to UVU. Additionally, prior to deleting a saved payment method, all automatic scheduled payments associated with that saved payment method should be deleted.
*** ** * ** ***
## **Solution**
### Delete Saved Payment Method from Your Account
1. Navigate to [myUVU for Students](https://my.uvu.edu/students/) and log in to your account.
2. Click on the **Students** tab and from the drop-down menu, select **Paying for my Education**.
3. Click on the **Make a Payment** tablocated under My Student Account. A new webpage will open. Click on the **Home** icon in the top-left corner.
4. Click on **Payment Profile**located under My Profile Setup.
5. Locate the Saved Payment Method you wish to delete. Click on the **Gear** icon and select **Delete** , then **OK**.
*** ** * ** ***
## **Related Articles**
* [How to Enroll in a Tuition Payment Plan](https://kb.uvu.edu/servicecenter/how-to-enroll-in-a-tuition-payment-plan.md)
* [How to Make a Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-make-a-tuition-payment.md)
* [How to Delete a Saved Tuition Payment Method](https://kb.uvu.edu/servicecenter/how-to-delete-a-saved-tuition-payment-method.md)
* [How to Delete an Automatic Scheduled Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-delete-an-automatic-scheduled-tuition-payme.md)
* [How to Add an Authorized User in Tuition Payment Plus](https://kb.uvu.edu/servicecenter/how-to-add-an-authorized-user-in-tuition-payment-p.md)
## **Contact Support**
If you were unable to resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Delete an Automatic Scheduled Tuition Payment
**Published Date:** 2023-08-15
## **Description**
If you would like to delete a previously scheduled automatic payment, you can find instructions below. However, please remember that normal payment deadlines still apply even if automatic payments have been deleted.
*** ** * ** ***
## **Solution**
### View Payment Plans to Delete Scheduled Payments
1. Navigate to [myUVU for Students](https://my.uvu.edu/students/) and log in to your account.
2. Click on the **Students** tab and from the drop-down menu, select **Paying for my Education**.
3. Click on the **View/Enroll in Payment Plans** tablocated under My Student Account. A new webpage will open.
4. Select **Manage Plans** . Click on the **Gear** icon under Scheduled Payments. Click **Delete** next to each payment you wish to delete. Then click **OK**.
*** ** * ** ***
## **Related Articles**
* [How to Enroll in Direct Deposit](https://kb.uvu.edu/servicecenter/how-to-enroll-in-direct-deposit.md)
* [How to Enroll in a Tuition Payment Plan](https://kb.uvu.edu/servicecenter/how-to-enroll-in-a-tuition-payment-plan.md)
* [How to Make a Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-make-a-tuition-payment.md)
* [How to Delete a Saved Tuition Payment Method](https://kb.uvu.edu/servicecenter/how-to-delete-a-saved-tuition-payment-method.md)
* [How to Delete an Automatic Scheduled Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-delete-an-automatic-scheduled-tuition-payme.md)
* [How to View/Print 1098-T Tax Form](https://kb.uvu.edu/servicecenter/how-to-view-print-1098-t-tax-form.md)
## **Contact Support**
If you were unable to resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Disable Auto-Generated Teams Meeting Links in Outlook
## Introduction
Outlook is configured by default to automatically add a Teams online meeting link when users schedule a meeting. Because of this feature, users don't have to manually create online meetings for each event.
However, we recognize that some users may prefer more control over their meeting settings. For those who wish to disable this default feature, we have provided the following instructions.
## Instructions for Windows Users
* Open Outlook. Click on the **File** option in the menu bar. Select **Options**.
* Select **Calendar** on the left. **Uncheck the checkbox** next to "Add online meeting to all meetings."
## Instructions for Mac Users
* Open Outlook. Click on the **Outlook** option in the menu bar. Click **Settings** .
* In the Settings pane, click **Calendar** .
* In the Calendar settings, click **Configure** next to the section labeled "Add online meeting to all events."
* **Uncheck the checkbox** next to "Add online meeting to all meetings." Click **Save** .
If you have any questions or need support, please contact the [UVU Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Disable MAC Randomization
**Published Date:** 2023-08-15
## **Description**
Learn how to disable MAC randomization on your Windows, Android, macOS, and iOS based devices. MAC Address Randomization was introduced to increase user privacy on public networks, but at the cost of having to register each time you use a new public network. MAC Address Randomization is enabled by default on mobile devices running iOS 14, Android 10, and later.
To prevent the need to frequently re-register on the UVU network, turn off MAC Address Randomization for the UVU networks. By disabling MAC Address Randomization, you will remain logged on to the UVU network after registering your device.
*** ** * ** ***
## **Solution**
### Disable MAC Randomization
Instructions for Windows
1. Select the **Start** button in the bottom left corner of the screen.
2. Select the gear icon to go to **Settings**.
3. Select **Network and Internet**.
4. Select the **Wifi**tab.
5. Under **Random hardware addresses** , set the **Use random hardware addresses** to **Off**.
Instructions for macOS
⚠ macOS does not support a built-in option to disable MAC address randomization at this time. Currently, iOS 14, iPad OS 14, and WatchOS 7 are the only Apple platforms that support built-in user tools for randomized MAC addresses; this includes the newer OS versions for each platform.
Instructions for Android
1. Connect to *Wolverine-WiFi*.
2. Open the **Settings** app.
3. Tap **Network and Internet**.
4. Tap **Wi-Fi**.
5. Locate the *Wolverine-WiFi* network and tap the **gear icon**.
6. Tap **Advanced**.
7. Tap **Privacy**.
8. Tap **Use device MAC**.
To disable MAC Address Randomization for all UVU networks, repeat steps 4-8. In step 5 be sure to select the desired network such as **Wolverine-WiFi** or**Eduroam**.
Instructions for iOS
1. Connect to *Wolverine-WiFi*.
2. Open the **Settings** app.
3. Tap **Wi-Fi**.
4. Locate the *Wolverine-WiFi* network and tap the **i** icon.
5. Turn the **Private Address** button to **off** mode.
6. When prompted, tap **Rejoin** to rejoin the network.
To disable MAC Address Randomization for all UVU networks, repeat steps 2-6. In step 4 be sure to select the desired network such as **Wolverine-WiFi** or **Eduroam**.
*** ** * ** ***
## **Related Articles**
* [How to Disable MAC Randomization](https://kb.uvu.edu/servicecenter/how-to-disable-mac-randomization.md)
* [How to Connect to Wolverine-WiFi](https://kb.uvu.edu/servicecenter/how-to-connect-to-wolverine-wifi.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Download and Install Microsoft Teams
**Published Date:** 2023-08-01
## **Description**
Follow these instructions to download and install Microsoft Teams, a video and chat-based workspace in Office365. Many departments utilize Teams for course instruction and collaboration.
You **MUST** be a currently-enrolled student or active employee to access Microsoft Teams.
*** ** * ** ***
## **Solution**
### Download and Install Microsoft Teams
1. Visit the [Teams](https://teams.microsoft.com/downloads) download page.
2. Click the **Download Teams** button appropriate for your device.
3. Open the **Teams** installer.
4. If prompted for credentials, enter the following credentials (you may not be prompted if you have already signed in other Office365 products on the device):
1. **Username** : Your UVU ID in the form: [UVID@uvu.edu](mailto:UVID@uvu.edu).
2. **Password**: Your myUVU Password.
*** ** * ** ***
## **Related Articles**
* [How to Disable Auto-Generated Teams Meeting Links in Outlook](https://kb.uvu.edu/servicecenter/how-to-disable-auto-generated-teams-meeting-links-.md)
* [How to Download and Install Microsoft Teams](https://kb.uvu.edu/servicecenter/how-to-download-and-install-microsoft-teams.md)
* [How to Sign In to Microsoft Teams](https://kb.uvu.edu/servicecenter/how-to-sign-in-to-microsoft-teams.md)
* [How to Invite Guests to Teams](https://kb.uvu.edu/servicecenter/how-to-invite-guests-to-teams.md)
* [Teams Voice Silent Ringing Issue](https://kb.uvu.edu/servicecenter/teams-voice-silent-ringing-issue.md)
* [What To Do If Headphones Are Beeping While Mic Is Muted When Using Microsoft Teams](https://kb.uvu.edu/servicecenter/what-to-do-if-headphones-are-beeping-while-mic-is-.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Drop a Course
**Published Date:** 2026-07-16
## [Instruction Link](https://www.uvu.edu/registration/#:~:text=Drop%20a%20Class,-Learn%20how%20to)
## **Description**
Students may drop courses from their schedule by using the Add/Drop System in myUVU.
**NOTE:** Dropping a course will (1) reverse all associated tuition and fees, and (2) remove the course from the transcript. Dropping is not the same as withdrawing.
To view published drop deadlines, visit the [**Student Dates And Deadlines**](https://www.uvu.edu/schedule/index.html) webpage. Please be aware that these deadlines will vary depending on whether students are dropping a full semester, first block, second block, or weekend course.
Browse to [**Registration Tools**](https://www.uvu.edu/registration/tools.html) for all registration tools.
*** ** * ** ***
## **Solution**
NOTICE: IF YOU EXIT A COURSE AFTER THE DROP DEADLINE, IT IS CONSIDERED A WITHDRAWAL AND THE STUDENT IS FINANCIALLY RESPONSIBLE FOR THE COURSE, EVEN THOUGH THEY ARE NO LONGER ENROLLED
### Drop Classes Using the Add/Drop/Waitlist Registration System
1. Log in to [myUVU](http://my.uvu.edu/).
2. In the **Registration \& Academics** tab, select the**Add/Drop System**
3. Select the **Add/Drop/Waitlist Classes**link.
4. Select the **Term** you are registered for from the drop-down menu and click the **Continue** button.
5. On the lower right-hand side of your schedule, you should see the **Action - Click Submit to Save** drop-down menu. From the drop-down menu, select **Drop Class - 100% Refund** . To officially drop the course, you must click the **Submit** button.
*** ** * ** ***
## **Related Articles**
* [How to Waitlist a Class](https://kb.uvu.edu/servicecenter/how-to-waitlist-a-class.md)
* [When are Add/Drop Deadlines](https://kb.uvu.edu/servicecenter/when-are-add-drop-deadlines.md)
* [How to Submit Records Adjustment, Refund, Late Withdrawal, and Academic Renewal Petitions](https://kb.uvu.edu/servicecenter/how-to-submit-academic-refund-and-late-withdrawal-.md)
* [How to Submit a Leave of Absence](https://kb.uvu.edu/servicecenter/how-to-submit-a-leave-of-absence.md)
* [How to Send your Official College Transcripts to UVU](https://kb.uvu.edu/servicecenter/how-to-send-your-official-college-transcripts-to-u.md)
* [How to See What Classes You Are Registered For](https://kb.uvu.edu/servicecenter/how-to-see-what-class-i-am-registered-for.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Enroll in a Tuition Payment Plan
**Published Date:** 2023-08-16
## **Description**
This article covers how to enroll in a Tuition Payment Plan after you have registered for classes at UVU.
**Before proceeding**, students should be aware of the following:
* Automatic Payments are only optional when paying with an Electronic Check or Credit Card.
* It is the student's responsibility to ensure funds are available in their bank for each payment. If your payment is rejected and returned to UVU by your bank for any reason, a non-refundable $20 returned check fee will be issued.
* If you did NOT schedule automatic payments it is the student's responsibility to make payments by the installment due day to avoid late fees. Dues dates are fixed and cannot be moved.
* At the end of the enrollment process, you may print the agreement for your records, however, you MUST click continue to complete the payment plan.
*** ** * ** ***
## **Solution**
### Navigate to the Student Section on myUVU
1. Navigate to [myUVU for Students](https://my.uvu.edu/students/) and log in to your account.
2. Click on the **Student**tab.
3. Under the appropriate semester heading, you may select **Set up a Payment Plan**.
1. This section can also be found under **Student** \< **Paying For My Education** on [myUVU](https://my.uvu.edu/).
### Enroll in Tuition Payment Plan
1. Select **Enroll Now**.
2. Select the **current term** from the drop-down menu and click **Select**
3. Click on **Details** to review what you are agreeing to and the information specific to your account. (Installment amounts, due dates, set up fee, etc.); Then click on **Select** .
4. You should now see the page with the **Eligible Charges and Credits** and **Payment Schedule** boxes. Review this section under**Set up Automatic Payments** select **Yes** or **No** ; then click **Continue**. Review your options carefully!
5. Select a **payment method** ;then click **Continue**.
1. **Credit Card (via PayPath)**2.85% processing fee.
2. **Other Payment Methods** **-- Electronic Check (from checking/savings)**.
1. Do **NOT** enter/use a debit card when using the E-check option.
6. Review the **Payment Plan Agreement**.
1. Click the **Checkbox** at the bottom of the document if you agree with the**terms and conditions**.
1. If you do **NOT** agree to the **terms and conditions** you will**NOT** be enrolled.
2. Click on **Continue** to proceed and make your first payment.
7. Submit your first payment; the options presented will be based on the **payment method**you previously selected.
1. **PayPath Credit Card Payment**- When you use a credit or debit card there is a non-refundable third-party processing fee of 2.85% (minimum $3.00) that will be added to your payment.
1. Verify the correct payment**Method** has been selected; then click **Continue**.
2. Verify the payment amount and click**Continue**.
3. Enter your card and billing information, then click **Continue**.
2. **Electronic Check Payment**
1. Under Account Information, fill in all the required fields. After you've verified the information, click **Continue** .
8. After payment has been submitted, verify you have received a confirmation email as pictured below.
If you did **NOT** receive a confirmation email, you are **NOT** enrolled in a payment plan!!!
*** ** * ** ***
## **Related Articles**
* [How to Enroll in a Tuition Payment Plan](https://kb.uvu.edu/servicecenter/how-to-enroll-in-a-tuition-payment-plan.md)
* [How to Make a Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-make-a-tuition-payment.md)
* [How to Delete a Saved Tuition Payment Method](https://kb.uvu.edu/servicecenter/how-to-delete-a-saved-tuition-payment-method.md)
* [How to Delete an Automatic Scheduled Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-delete-an-automatic-scheduled-tuition-payme.md)
* [How to Add an Authorized User in Tuition Payment Plus](https://kb.uvu.edu/servicecenter/how-to-add-an-authorized-user-in-tuition-payment-p.md)
## **Contact Support**
Contact the Collections Office at 801-863-8611 or email [collect@uvu.edu](mailto:collect@uvu.edu) for questions regarding the Tuition Payment Plan.
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Enroll in Direct Deposit
**Published Date:** 2023-08-15
## **Description**
Learn how to enroll in Direct Deposit which is the fastest way for students to receive their refund or financial aid disbursement. Instead of waiting 1-2 weeks for a check, the funds are deposited directly into the bank account of the student's choice, generally within two business days.
Students in need of a checking or savings account can visit Utah Community Credit Union, located on campus in the Student Center.
*** ** * ** ***
## **Solution**
### How to Enroll in Direct Deposit
1. Navigate to [myUVU Students](https://my.uvu.edu/student/) and log in to your account.
2. Under the green **Students** banner, select **Paying for my Education.**
3. Scroll down to**STUDENT ACCOUNT TOOLS** . Locate and click on **Direct Deposit.**
4. Enter your **Bank Routing Number** and **Account Number** , then select the **Type** of account.
1. If enrolling for the first time, select **Start** next to the **Action** field.
2. If changing existing info, select **Change** next to the **Action** field..
5. When complete, click on **Submit** , and after reading the Direct Deposit Agreement, click on **I Agree**to finish.
*** ** * ** ***
## **Related Articles**
* [How to Waitlist a Class](https://kb.uvu.edu/servicecenter/how-to-waitlist-a-class.md)
* [When are Add/Drop Deadlines](https://kb.uvu.edu/servicecenter/when-are-add-drop-deadlines.md)
* [How to Update Your Personal Address](https://kb.uvu.edu/servicecenter/how-to-update-your-personal-address.md)
* [How to Submit Records Adjustment, Refund, Late Withdrawal, and Academic Renewal Petitions](https://kb.uvu.edu/servicecenter/how-to-submit-academic-refund-and-late-withdrawal-.md)
* [How to Submit a Leave of Absence](https://kb.uvu.edu/servicecenter/how-to-submit-a-leave-of-absence.md)
* [How to Send your Official College Transcripts to UVU](https://kb.uvu.edu/servicecenter/how-to-send-your-official-college-transcripts-to-u.md)
## **Contact Support**
If you were unable to resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Install Microsoft Outlook
**Published Date:** 2023-10-19
## **Description**
How to install Outlook and other Microsoft Office 365 apps on your computer (Windows or Mac/Apple) or mobile device (Android or iOS).
Only current students, faculty, and staff are eligible to use Microsoft Office 365. This includes adjunct faculty and student employees.
If you're eligible based on the criteria above, you must have the following to follow this guide:
* A current UVID and password.
* A computer or mobile device that meets the minimum hardware requirements. For more details, see [**Microsoft 365 and Office Resources**](https://www.microsoft.com/en-us/microsoft-365/microsoft-365-and-office-resources).
*** ** * ** ***
## **Solution**
### Install Outlook on Your Computer or Mobile Device
Outlook Instructions for Windows
#### Uninstall Old Versions of Outlook or Microsoft Office
1. Right-click on the Windows icon in the bottom left of the main display and select **Apps and Features**.
2. Locate any **Microsoft Office** or **Outlook** applications in the list, click on the app icon, then press **Uninstall**to remove it from your computer.
3. After you've received confirmation the uninstall process has been completed, restart the computer.
#### Download \& Install Office 365
1. Browse to [outlook.office.com](http://outlook.office.com/) and log in using your UVID**@uvu.edu** as your username (example, [**12345678@uvu.edu**](mailto:12345678@uvu.edu)) and your myUVU password at the login prompt.
2. Your Outlook inbox will appear.
3. Once logged in to your inbox click on the **waffle iron** (9-dots) icon at the top left of the page and select the Office 365 link from the dropdown menu. This will open a new tab.
4. Click on the **Install Office** menu at the upper right and select **Office 365** apps to download the installer. If prompted, you will have to allow/approve downloads from the site.
5. Run the downloaded executable to install Office 365.
6. Open Outlook or another Office 365 app and sign in using your UVID**@uvu.edu** and myUVU password.
Outlook Instructions for Mac
#### Uninstall Old Versions of Outlook or Microsoft Office
1. Open the **Finder** window and click on**Applications**.
2. Locate any **Microsoft Office** or **Outlook** applications (PowerPoint, Word, Outlook, etc). While holding down the **Ctrl** key click on the app icon and select **Move to Trash**.
3. Navigate to the recycle/trash bin and select **Empty Trash** or while holding down the Ctrl key click on the recycle/trash bin icon and select **Empty Trash**.
4. Restart the computer.
#### Download \& Install Outlook or Office 365
1. From the **Apple** menu, select **App Store** , and download **Outlook** or **Office 365**.
2. Open Outlook or another Office 365 app and sign in using your UVID**@uvu.edu** and myUVU password.
Outlook Instructions for iPhone or iPad
#### Download \& Install Outlook or Office 365
1. Go to the **Apple App** **Store**.
2. Download and install the **Microsoft Outlook** or **Microsoft 365 mobile** app.
3. Open Outlook and sign in using your UVID**@uvu.edu** and myUVU password.
See also [Set up the Office app and Outlook on iOS devices](https://support.microsoft.com/en-us/office/set-up-the-office-app-and-outlook-on-ios-devices-0402b37e-49c4-4419-a030-f34c2013041f)
Outlook Instructions for Android
#### Download \& Install Outlook or Office 365
1. Go to the **Google Play Store**.
2. Download and install **Outlook for Android** or **Office for Android** app.
3. Open Outlook and sign in using your UVID**@uvu.edu** and myUVU password.
See also [Set up Office apps and email on Android](https://support.microsoft.com/en-us/office/set-up-office-apps-and-email-on-android-6ef2ebf2-fc2d-474a-be4a-5a801365c87f)
*** ** * ** ***
## **Related Articles**
* [How to Disable Auto-Generated Teams Meeting Links in Outlook](https://kb.uvu.edu/servicecenter/how-to-disable-auto-generated-teams-meeting-links-.md)
* [How to Set Up the Microsoft Authenticator App](https://kb.uvu.edu/servicecenter/how-to-set-up-multi-factor-authentication.md)
* [How to Send an Outgoing (Internet) Message with Encryption](https://kb.uvu.edu/servicecenter/how-to-send-an-outgoing-internet-message-with-encr.md)
* [How to Set Up an Auto-Reply Message in Outlook](https://kb.uvu.edu/servicecenter/how-to-set-up-an-auto-reply-message-in-outlook.md)
* [How to Cancel or Reschedule Outlook Meetings Organized by Someone Else](https://kb.uvu.edu/servicecenter/how-to-cancel-or-reschedule-outlook-meetings-organ.md)
* [How to Set Up Meeting Invites in Outlook](https://kb.uvu.edu/servicecenter/how-to-set-up-meeting-invites-in-outlook.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Install the Cisco AnyConnect Client
**Published Date:** 2023-08-16
## **Description**
These are instructions on how to install the Cisco AnyConnect client for Windows and Apple/Mac computers.
You will need to have accepted the **VPN Agreement** by following this how-to guide to request access and connect to the CampusVPN: [How to Request Access and Connect to CampusVPN](https://kb.uvu.edu/servicecenter/how-to-request-access-and-connect-to-campusvpn.md)
*** ** * ** ***
## **Solution**
### Download and Install the Cisco AnyConnect Client
Instructions for Windows
1. Log into [UVU Login Service](https://campusvpn.uvu.edu/).
2. Click **Download for Windows**. The download will begin, you may have to allow downloads.
3. Install the **Cisco AnyConnect Client** . Follow the instructions by clicking the **+Instructions** button on the site.
Instructions for Mac
1. Log into [UVU Login Services](https://campusvpn.uvu.edu/).
2. Click the **Download for macOS**button. Your computer will download the client.
3. View the instructions by clicking the **+Instructions** button on the site.
4. Install the **Cisco AnyConnect** Client.
*** ** * ** ***
## **Related Articles**
* [How to Request Access and Connect to CampusVPN](https://kb.uvu.edu/servicecenter/how-to-request-access-and-connect-to-campusvpn.md)
* [How to Install the Cisco AnyConnect Client](https://kb.uvu.edu/servicecenter/how-to-install-the-cisco-anyconnect-client.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Invite Guests to Teams
**Published Date:** 2023-08-01
## **Description**
At times, it may be necessary to add a user who is not a current student or employee at UVU to a Team. Such users must be added as guests.
* You must be a Team Owner in order to add guests to a team.
* Guests may not be added to a single channel, and must be added to an entire team. Guests invited to a team will therefore be able to see all channels and content within that team.
*** ** * ** ***
## **Solution**
### Add the Guest as a Member to the Desired Team
1. While signed in to Teams, click the **Teams** tab.
2. Locate the team you want to invite the guest to, then click the **three dots (meatball)** menu next to the team name.
3. Click the **Add member** button.
4. Enter the **full email address of the guest**.
5. Click **Add**.
### Invited Member Must Accept the Team Guest Invitation
1. The invited guest will receive an email from [noreply@email.teams.microsoft.com](mailto:noreply@email.teams.microsoft.com) with a link to open Microsoft Teams.
2. Click the **Open Microsoft Teams** button.
3. The user will be prompted to sign in to a **Microsoft account** associated with their email address.
1. If they are unsure of their password, they can click **Forgot my password** to recover their password.
4. After signing in, they will be prompted to agree to the **terms and conditions** . The user must click **Accept** to be able to participate in the Team's activities.
*** ** * ** ***
## **Related Articles**
* [How to Disable Auto-Generated Teams Meeting Links in Outlook](https://kb.uvu.edu/servicecenter/how-to-disable-auto-generated-teams-meeting-links-.md)
* [How to Download and Install Microsoft Teams](https://kb.uvu.edu/servicecenter/how-to-download-and-install-microsoft-teams.md)
* [How to Sign In to Microsoft Teams](https://kb.uvu.edu/servicecenter/how-to-sign-in-to-microsoft-teams.md)
* [How to Invite Guests to Teams](https://kb.uvu.edu/servicecenter/how-to-invite-guests-to-teams.md)
* [Teams Voice Silent Ringing Issue](https://kb.uvu.edu/servicecenter/teams-voice-silent-ringing-issue.md)
* [What To Do If Headphones Are Beeping While Mic Is Muted When Using Microsoft Teams](https://kb.uvu.edu/servicecenter/what-to-do-if-headphones-are-beeping-while-mic-is-.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Log in to Confluence - Jira - Trello - Statuspage Atlassian Products
**Published Date:** 2023-08-23
## **Description**
This article covers how to log in to Atlassian to access Confluence, Jira, Trello, and Statuspage.
This is done using your UVU Microsoft account. This applies to both individual (**10XXXXXX@uvu.edu** ) and generic (**mydepartment@uvu.edu**) accounts.
*** ** * ** ***
## **Solution**
### How to Log in to Confluence - Jira - Trello - Statuspage Atlassian products
1. Go to [https://start.atlassian.com](https://start.atlassian.com/). This will direct you to the login page where you should **enter your uvid@uvu.edu** (e.g., **10XXXXXX@uvu.edu** ) and click "**Continue** " to proceed to the UVU's Microsoft login page. If you're logging into a generic account, please enter the generic account email instead (e.g., **mydepartment@uvu.edu**).
2. Please enter your **uvid@uvu.edu** (e.g., **10XXXXXX@uvu.edu** ) again and click "**Next** " to proceed to UVU's Microsoft login page. Then enter your myUVU password, click "**Sign in** ", and respond to any authentication prompts if you are presented with one. If you're logging into a generic account, please enter the generic account email instead (e.g., **mydepartment@uvu.edu** ).
3. If you receive a permissions request prompt as shown below, click "**Accept**."
4. If you are asked whether or not to "Stay signed in?" please select an option of your choosing. You can select the "**Don't show this again**" checkbox to suppress this prompt in the future.
5. You should now be logged into Atlassian Cloud. From here, you can select the Atlassian product you are trying to access (Confluence, Jira, Trello, etc.).
*** ** * ** ***
## **Related Articles**
* [How to Log in to Confluence - Jira - Trello - Statuspage Atlassian Products](https://kb.uvu.edu/servicecenter/how-to-log-in-to-confluence-jira-trello-statuspage.md)
* [What Is the UVU Service Center Knowledge Base?](https://kb.uvu.edu/servicecenter/what-is-the-uvu-service-center-knowledge-base.md)
## **Contact Support**
If you were unable to resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Log Into Outlook on the Web
**Published Date:** 2023-10-19
## **Description**
How to log in to Outlook on the web via a web browser such as Chrome, Safari, Microsoft Edge, etc.
*** ** * ** ***
## **Solution**
### How to Log Into Outlook on the Web
1. Browse to [outlook.office.com](http://outlook.office.com/).
2. Log in using your UVID**@uvu.edu** as your username (example, **12345678@uvu.edu**) and your myUVU password at the login prompt to begin this email transformation process.
3. You may be prompted to set up security features like [multi-factor authentication](https://kb.uvu.edu/servicecenter/how-to-set-up-multi-factor-authentication.md) and/or [self-serve password reset](https://uvu-it.atlassian.net/wiki/spaces/TEAM/pages/2083750230).
4. You will enter your UVU Outlook mailbox with full access.
*** ** * ** ***
## **Related Articles**
* [How to Disable Auto-Generated Teams Meeting Links in Outlook](https://kb.uvu.edu/servicecenter/how-to-disable-auto-generated-teams-meeting-links-.md)
* [How to Save Your UVU Gmail Data](https://kb.uvu.edu/servicecenter/how-to-save-your-gmail-data.md)
* [How to Set Up the Microsoft Authenticator App](https://kb.uvu.edu/servicecenter/how-to-set-up-multi-factor-authentication.md)
* [How to Send an Outgoing (Internet) Message with Encryption](https://kb.uvu.edu/servicecenter/how-to-send-an-outgoing-internet-message-with-encr.md)
* [How to Set Up an Auto-Reply Message in Outlook](https://kb.uvu.edu/servicecenter/how-to-set-up-an-auto-reply-message-in-outlook.md)
* [How to Cancel or Reschedule Outlook Meetings Organized by Someone Else](https://kb.uvu.edu/servicecenter/how-to-cancel-or-reschedule-outlook-meetings-organ.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
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# How to Make a Tuition Payment
**Published Date:** 2023-08-15
## **Description**
Learn how to make a tuition payment in-person, online, or by mail.
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## **Solution**
### In-Person Payment
In-person payments are accepted at the Cashier's Office in the form of cash, check, signature-based debit cards, and Apple Pay. The Cashier's Office info, location, and hours are included below.
**Info:**
Cashier/Bursars Office - [bursar@uvu.edu](mailto:bursar@uvu.edu) - 801-863-7200
**Location:**
800 West University Ave., Orem, UT 84058 - BA 108/109
**Hours:**
Monday, Thursday, Friday: 8:00 AM - 5:00 PM
Tuesday, Wednesday: 8:00 AM - 6:00 PM
### Online Payment
1. Navigate to [myUVU for Students](https://my.uvu.edu/students/) and log in to your account.
2. Click on the **Students** tab and from the drop-down menu, select **Paying for my Education**.
3. Locate and click on **Make a Payment** in the list under **My Student Account**.
4. Select either **Pay by Term** or **Amount Due** and enter the amount you would like to pay.
1. Select **Pay by Term** to make a payment to a specific term or to pay on a past-due amount.
2. Select **Amount Due** to make a payment for the current term.
5. Read and follow on-screen instructions to complete the payment process until you receive confirmation your payment was processed successfully.
You may use an electronic check with no extra charge, or a major credit card with an additional 2.85% processing fee.
### Payment by Mail
1. Make check payable to **UVU** or **Utah Valley University**.
2. Include your**UVID** and **Name** on the check to ensure the check is credited to your account correctly and efficiently.
3. Mail checks to the address below, **a** **minimum of three weeks**prior to posted payment deadlines.
1. 800 West University Ave., Orem, UT 84058 - MS109
Important Things to Note
* A student's ability to make check and online check payments can be restricted if a check has bounced more than once.
* If a student does have this restriction, they can either make a payment online with a credit or debit card or make a payment in person with a debit card or cashier's check.
* When entering online check information, ensure that the account and routing information entered is correct. The most common reasons for online check payment rejection are:
* Incorrect account/routing information
* Insufficient funds
* Incorrect account type (checking vs. savings)
* Credit cards are not accepted in person, and are only accepted online.
* If a payment was made in error, contact the Cashier's Office as soon as possible because the payment may be able to be cancelled or voided before fully processed.
* Many credit or debit cards have daily spending limits which could result in rejected tuition payments. Contact your bank to request this limit be lifted.
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## **Related Articles**
* [How to Enroll in a Tuition Payment Plan](https://kb.uvu.edu/servicecenter/how-to-enroll-in-a-tuition-payment-plan.md)
* [How to Make a Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-make-a-tuition-payment.md)
* [How to Delete a Saved Tuition Payment Method](https://kb.uvu.edu/servicecenter/how-to-delete-a-saved-tuition-payment-method.md)
* [How to Delete an Automatic Scheduled Tuition Payment](https://kb.uvu.edu/servicecenter/how-to-delete-an-automatic-scheduled-tuition-payme.md)
* [How to Add an Authorized User in Tuition Payment Plus](https://kb.uvu.edu/servicecenter/how-to-add-an-authorized-user-in-tuition-payment-p.md)
## **Contact Support**
If you were unable to resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
---
language: "en"
---
# How to Order an Official Transcript
**Published Date:** 2026-07-16
## [Instructions Link](https://www.uvu.edu/registration/#:~:text=Transcripts%20(Official))
## **Fees and Delivery:**
All UVU transcript orders are completed online through the **National Student Clearinghouse (NSC)**.
**Transcript Fees:**
* Transcript Fee (per transcript) $8.00
* Processing Fee (per order) $2.90
* E-Transcript Fee (per order) $0.50
* Shipping/Handling Fee (for Mail and Hold-for-Pickup orders) $5.00
**Overnight Delivery:**
* Additional fees are charged for overnight orders.
* Order must be submitted by 12 pm (noon) Mountain Time for overnight delivery.
It is **not** possible to waive a transcript ordering fee. Once transcripts have been mailed out we do not have a way to track them.
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## **Process**
### Students who have not attended for 2 years or more: Order through UVU Records
1. Navigate to the Registrar's Office [Registration Services](https://www.uvu.edu/registration/#:~:text=Order%20UVU%20Transcripts,National%20Student%20Clearinghouse.) webpage.
2. Click on the **Order UVU Transcripts** button.
### Active Students: Order Through myUVU for Students
You may also request an Official Transcript from **myUVU for Students**:
1. Navigate to the [myUVU for Students](https://my.uvu.edu/students/) webpage and log into your account.
2. Select the **Registration and Academics** tab.
3. Scroll down to the **My Transcripts** box.
4. Click on the **Order Transcripts** button.
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## **Related Articles**
* [How to Waitlist a Class](https://kb.uvu.edu/servicecenter/how-to-waitlist-a-class.md)
* [When are Add/Drop Deadlines](https://kb.uvu.edu/servicecenter/when-are-add-drop-deadlines.md)
* [How to Submit Records Adjustment, Refund, Late Withdrawal, and Academic Renewal Petitions](https://kb.uvu.edu/servicecenter/how-to-submit-academic-refund-and-late-withdrawal-.md)
* [How to Submit a Leave of Absence](https://kb.uvu.edu/servicecenter/how-to-submit-a-leave-of-absence.md)
* [How to Send your Official College Transcripts to UVU](https://kb.uvu.edu/servicecenter/how-to-send-your-official-college-transcripts-to-u.md)
* [How to See What Classes You Are Registered For](https://kb.uvu.edu/servicecenter/how-to-see-what-class-i-am-registered-for.md)
## **Contact Support**
If you could not resolve your issue using the provided solution, please contact the [Service Desk](https://www.uvu.edu/servicedesk/).
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