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How to Reset a Courtesy Account Password

Published Date:

Description

This article explains the process for resetting the password for a courtesy/sponsored account.

Solution

For Courtesy Accounts that are not UVIDs (CA######):

  1. The courtesy account holder should contact the UVU Sponsor for assistance in resetting their password.

  2. The account sponsor (UVU employee) can reset the password via the Sponsored Account Tool.

  3. Upon a successful password reset, an email will be sent to the courtesy account holder as well as the sponsor with a temporary password and instructions to set a new permanent password.

For Courtesy Accounts that are UVIDs (1#######):

  1. Passwords for UVID courtesy accounts must be reset using the established password reset procedure for UVU students and employees.

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If you were unable to resolve your issue using the provided solution, please contact the Service Desk.

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