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Description
This article will walk you through the process of addressing a Bitlocker lockout on your system.
Solution
Remove All Bootable Devices and Restart
If you have received the screen below after booting your computer, follow the Solution steps provided.
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Remove all USB thumb drives and devices that may be plugged into the computer.
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Remove the power cable and hold down the power button for approximately 20 seconds.
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If you’re using a laptop with a removable battery, remove that first.
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Connect the power cable and power on the system.
After restarting your system if you are still prompted for a Bitlocker recovery key, follow the Contact Support instructions.
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Contact Support
If you could not resolve your issue using the provided solution, please contact the Service Desk.